Job Description
Job Description
Position is based out of Lihue
**MUST BE CURRENTLY LIVING IN HAWAII
CUSTOMER SERVICE REPRESENTATIVE
Responsibilities:
- Determine customers’ needs and recommend appropriate products and solutions, guiding customers to make the best product and service selections that will provide value to their business.
- Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries, complaints and follow-ups.
- Develop profitable business with new customers through excellent selling, customer service and problem-solving.
- Continuously improve and maintain in-depth product knowledge and expertise.
- Code and input customer orders, pricing information into the computer system, and schedule delivery of products.
- Follow a product/supply checklist for each customer’s job and up-selling additional products and supplies.
- Accept payment and apply it to the appropriate customer account.
- Follow up on deliveries to ensure materials arrived complete and on time as promised.
Qualifications:
- Previous experience in sales, new construction and/or commercial projects preferred
- Knowledge of building materials, building process, and local building codes preferred
- Excellent communication and interpersonal skills
- Excellent computer and math skills (add, subtract, multiply, and divide common fractions/decimals)
- Effective time management and prioritization skills
- Ability to work in a fast-paced environment
- Experience working in a team atmosphere
- Must take and pass drug test and consent to a background check
Competencies:
- Customer Focus
- Building Trust
- Communication
- Sense of Ownership