Director of Social Services

Job Description

Job Description

Core duties and responsibilities include the following. Other duties may be assigned.

• Ensures quality care and oversees clinical and social services functions of the sanctuary according to DHS.
• Develop and execute a strategic vision for the organization’s social services department.
• Responsible for the oversight and implementation of care and resources for the purpose of meeting the physical, emotional and social needs of participants.
• Provides supervision to the intake services and case management and crisis teams and works with the Program Director to develop, implement, track, report and evaluate measurable outcomes.
• Coordinate all case management services, including social service intake, assessments, development and implementation of independent living plans, and case conferences.
• Facilitate interdepartmental communication and conduct staff meetings with social service employees.
• Attend meetings with governing and outside agencies as required.
• Connect with community leaders to build connections, gain support and troubleshoot issues/concerns.
• Liaise with medical and psychiatric providers (both internal and external), employment providers and partnered community organizations to ensure appropriate service delivery for participants.
• Develop program content to address client needs related to housing, substance abuse treatment, mental health, and employment.
• Plan and organize program activities to maximize program contract and performance goals.
• Assist the Program Director with completion of monthly deliverables as assigned by the Program Director.
• Maintaining compliance with all organizational policies and legal regulations, by ensuring meticulous documentation of all activities in the department.
• Review analysis of program and demographic client data to make program improvements.
• Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff.
• Ensure housing and performance outcomes are met on a monthly/quarterly/annual basis.
• Identify changing program needs and program gaps to develop new services, service directions and/or programs to meet participant needs.
• Conduct periodic internal file reviews and implement Quality Assurance measures as needed to ensure quality service delivery to participants (i.e., address and investigate participant complaints).
• Conduct and document one on one supervision of direct reporting staff to assess and improve work performance (i.e., identify training needs, professional development, etc.).
• Develop and implement crisis prevention/or intervention strategies to ensure a safe and secure environment.
• Organize onsite and offsite training opportunities for professional growth and development of staff.
• Report all incidents that may subject agency to liability to the Program Director.
• Assist in review and submission of incident reports as assigned by Program Director.