Job Description
Job DescriptionSalary: $18 - $25 / Hour DOE
Security and Fire Alarm Service Coordinator
About Innova NW
Innova NW is a rapidly growing security, fire, and smart technology firm serving Commercial, Business, and Residential clients across Oregon and Southwest Washington. With offices in McMinnville and Portland, were on a mission to expand across the Pacific Northwest delivering industry-leading service and a reimagined customer experience in security, fire alarm inspection, testing, and maintenance.
Were not just filling roles were building a team. We value integrity, innovation, and meaningful collaboration. Every customer interaction is an opportunity to lead with excellence.
Join us as we build something extraordinary together.
What Youll Do
As a Service Coordinator at Innova NW, youll be the engine behind our service operations. Youll work closely with our technicians, clients, and internal teams to ensure efficient scheduling, communication, and execution of service tasks. Your role will directly contribute to building a world-class customer experience and supporting our expanding service department.
Key responsibilities include:
- Act as the first point of contact for service calls, emails, and customer inquiries.
- Schedule and dispatch technicians for service calls, inspections, and maintenance.
- Create, manage, and close service work orders in our service management software.
- Communicate effectively with clients regarding service timelines, expectations, and follow-ups.
- Support the coordination of fire alarm testing and maintenance scheduling.
- Order materials and manage parts procurement related to service jobs.
- Assist in preparing service quotes in collaboration with service supervisors.
- Perform service invoicing, time sheet entry, and administrative support tasks.
- Ensure technicians meet site-specific requirements (badging, training, access).
- Maintain service records and customer documentation for accuracy and compliance.
- Track and follow up on subcontractor work and associated billing.
- Help monitor expiring service agreements and plan upcoming inspections or renewals.
- Promote a high standard of customer satisfaction and service excellence.
What Were Looking For
Required Qualifications:
- Experience in scheduling, service coordination, dispatch, or call center support.
- Strong organizational skills with the ability to manage multiple priorities.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office (Outlook, Excel, Word).
- Positive, proactive mindset with a customer-first approach.
- High school diploma or equivalent.
Preferred Qualifications:
- Experience in the fire life-safety, low-voltage, or construction industry.
- Familiarity with service platforms (e.g., AlarmBiller, Zoho, or similar systems).
- College coursework or degree in business, operations, or related field.
What We Offer
- Health, Dental, and Vision Insurance
- 401(k) Program
- Paid Time Off + Paid Holidays
- Company Laptop
- Employee Discounts (including free security system monitoring)
- On-the-job & Cross-Training Opportunities
- Supportive, Collaborative Culture
- Career Growth in a Rapidly Expanding Company
Why Innova NW?
We believe in empowering our people. At Innova, your voice matters, your ideas are valued, and your growth is supported. Were building more than a company were creating a culture of excellence, inclusion, and forward-thinking innovation.
Lets grow together.
Innova NW is an Equal Opportunity Employer.
Visit our website at Innovanw.com to learn more about our mission:Security and Smart Technology Made Simple.