Job Description
Job Description
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Director will oversee the day-to-day operations of the Membership Department and Kid Zone at the Malden YMCA. The Membership Director will ensure a welcoming environment for all, implementing membership strategies that support recruitment of new members, and retention of existing members while fostering a member-focused culture.
ESSENTIAL FUNCTIONS:
- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Builds relationships by using names, and initiating conversations with members, staff, and volunteers.
- Develops and monitors annual membership budget, reporting monthly on variances, and adjusting when needed.
- Develops an annual marketing and membership promotion plan.
- Recruits, hires, trains, develops, and directs personnel. Reviews, and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Promotes membership and programs through email, text, social media posts, etc.
- Works to ensure a diverse and inclusive culture at the Y.
- Ensures proper implementation of welcome center procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
- Manages membership paperwork with the support of the welcome center supervisor, ensuring the accuracy of membership data, promptly following through with membership status changes.
- Actively participates in team meetings and committees as assigned.
- Collaborates with all program directors to ensure a seamless experience for all members.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Adheres to all YMCA policies.
- Performs other duties as assigned.
QUALIFICATIONS:
- Bachelor's degree in a related field with 2-3 years of customer service experience. In lieu of a bachelor's degree, 3-5 years of experience along with High School Diploma, or GED.
- Excellent interpersonal and problem-solving skills.
- Certifications required within 30 days of hire: CPR/AED, and First Aid.
- Ability to relate effectively to diverse groups of people from all social and economic
segments of the community - Microsoft Office, and Member Database experience
- Ability to address and make solid decisions in emergency situations.