Job Description
Job DescriptionMobile Service Coordinator
Location: St. Charles Automotive Group - St. Charles, Missouri
Employment Type: Full-Time
About the Role
St. Charles Automotive is expanding our Mobile Service program and looking for a Mobile Service Coordinator to be the central connection between our customers, technicians in the field, and our dealership team. This is not just a back-office role - as the face and voice of Mobile Service, you’ll ensure that every customer receives a seamless, professional, and convenient service experience.
If you’re organized, detail-oriented, and thrive on helping people, this role puts you at the heart of one of the fastest-growing opportunities in the automotive industry.
What You’ll Do
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Serve as the main point of contact for all Mobile Service customers via phone, web, and in-person inquiries.
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Manage the Mobile Service calendar to maximize technician productivity, efficiency, and route planning.
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Use dealership tools (recall dashboards, missed opportunity reports, customer databases) to proactively schedule service opportunities.
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Communicate clearly with customers about services offered, appointment details, and follow-up needs.
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Partner with technicians to ensure mobile units are properly stocked with parts and tools each day.
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Track key performance indicators (ROs per day, revenue per RO, customer satisfaction scores).
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Support customer-pay growth by offering maintenance options and following up on declined services.
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Maintain accurate records in the DMS and support warranty/recall documentation.
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Act as a brand ambassador - professional, customer-focused, and committed to delivering quality and convenience.
What We Offer
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Competitive hourly pay plus performance-based incentives.
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Company-paid health insurance plus dental, vision, life, and disability coverage.
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Paid holidays, vacation, and your birthday off.
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Weekly pay via direct deposit.
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Training and advancement opportunities - Mobile Coordinators often grow into Service Advisor, BDC Manager, or Fixed Operations leadership roles.
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401(k) retirement plan with company support.
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A collaborative, team-focused environment where your role drives the success of Mobile Service.
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The chance to be part of a forward-thinking program redefining automotive service.
What We’re Looking For
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Prior experience in customer service, scheduling, or service advisor roles (automotive experience preferred).
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Strong communication, organizational, and multitasking skills.
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Comfort using digital scheduling platforms, dealership software, and DMS systems.
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Proactive problem-solver who anticipates customer and technician needs.
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Positive, customer-first mindset with confidence in engaging both individual and fleet accounts.
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A passion for being part of an innovative and growing area of automotive service.
Why Join Mobile Service?
Mobile Service is transforming the way dealerships serve their communities. As a Coordinator, you’ll:
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Own the customer experience - ensuring each interaction is smooth, professional, and memorable.
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Make an immediate impact - your scheduling and follow-up directly drive efficiency and revenue.
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Grow your career - gain skills that translate to Service Advisor, BDC Manager, or Fixed Ops leadership roles.
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Be part of innovation - shape a program that puts St. Charles Automotive on the cutting edge of customer convenience.
Apply today to join St. Charles Automotive as a Mobile Service Coordinator and help lead the future of automotive care!