General Manager / Head of Operation

Job Description

Job DescriptionBenefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement

General Manager / Head of Operations
Construction & Remodeling


We are looking for a high-level Operations Leader who wants to help build something exceptional.

This role is responsible for the day-to-day execution, leadership, and flow of our entire operation including project management, team leadership, customer experience, and operational profitability. This is not a desk-only role. You will be close to the work while also designing the systems that allow the business to scale.

What Youll Own


Operations & Project Execution

• Full oversight of day-to-day operations across all active projects
• Project management for all jobs, ensuring:
  • Materials are ordered accurately and on time
  • Technicians and subcontractors are scheduled efficiently
  • Projects move smoothly with minimal downtime, rework, or surprises
• Continuous improvement of project timelines, workflows, and execution quality
• Accountability for job profitability, margin control, and operational efficiency

People Leadership & Team Development

• Direct leadership of technicians and operational personnel
• Hiring, onboarding, training, development, and (when necessary) termination of team members
• Establishing clear expectations, accountability, and performance standards
• Developing team members into higher skill levels and future leadership roles
• Building systems and processes that allow others to step into roles as the business grows

Customer Experience & Communication

• Direct communication with clients as needed to ensure an exceptional customer experience
• Proactively addressing concerns, expectations, and changes during projects
• Ensuring projects are not only completed well, but feel well-managed from the clients perspective
• Creating systems that consistently deliver a high-trust, high-quality customer journey

Business Growth & Operational Strategy

• Partnering with ownership to improve cash flow, scalability, and long-term profitability
• Identifying operational opportunities to support and increase sales performance
• Supporting upsells, larger clients, and expanded relationships through strong execution
• Continually simplifying systems, reducing friction, and improving speed and clarity across the organization
• Helping position the company for growth by building structure that scales beyond any one person

How Youll Lead

• Balance hands-on involvement with high-level operational thinking
• Build clear, repeatable systems with the intention of delegating and scaling
• Hold people accountable while developing them
• Connect field operations, sales, and leadership into one aligned machine
• Identify inefficiencies early and implement practical solutions

What Were Looking For

• Strong background in construction, remodeling, or related trades (kitchens, cabinets, and baths preferred)
• Proven experience managing technicians, subcontractors, operational teams, and multiple projects simultaneously
• Deep understanding of scheduling, materials, labor utilization, and subcontractor coordination
• Strong financial instincts with an understanding of how operations drive profitability
• Confident communicator with both team members and customers
• Highly organized, decisive, and effective with time and priorities
• A leader who sees solutions and opportunities others miss

Why This Role Matters


This role is foundational to our future. The right leader will not only make the business run smoother and more profitably today, but will help build the systems, people, and structure that allow the company to grow into something much bigger tomorrow.

If you love being hands on, building teams, simplifying operations, owning outcomes, and creating exceptional customer experiences this role may be a great fit.

We are Kitchen Tune-Up of Greater Salt Lake, the leading kitchen remodeling company with some of the greatest transformative solutions in industry. Setting the standard for cabinet re-facing, painting, wood restoration, custom cabinets, and high-end remodels. We inspire, uplift, and consistently create raving fans as we lead the industry building our legacy, and are eager to partner with those that operate at those same high levels