Job Description
Job Description
Director of Coordination (Home Care)
Brooklyn, NY
$150K | Onsite
Mon–Thu 9:00–5:00, Fri 9:00–4:00
Position Overview
We are seeking an experienced Director of Coordination to lead and scale a high-volume home care coordination operation. This role oversees a layered team structure and is critical to ensuring cases are fully staffed, hours are not missed, and patients receive consistent, high-quality care. The Director of Coordination plays a key role in patient retention, operational stability, and continued organizational growth within a large, fast-paced home care environment.
The Ideal Candidate
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Proven leader in home care staffing coordination
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Comfortable managing large teams within a multi-layer structure
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Experienced working with a high patient census (1,000+; 4,000 preferred)
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Highly organized, decisive, and process-driven
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Calm under pressure with strong judgment and follow-through
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Strong communicator who enforces standards while supporting team performance
Key Responsibilities
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Oversee a coordination department supporting approximately 4,000 patients
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Directly manage Care Managers, who in turn manage teams of Coordinators
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Ensure all cases are properly staffed and service hours are not missed
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Enforce coordination policies, procedures, and performance standards
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Monitor patient retention and staffing efficiency metrics
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Partner with Operations leadership to support growth and quality initiatives
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Utilize HHAeXchange (or similar systems) to manage coordination workflows
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Identify gaps, implement improvements, and drive accountability across teams
Qualifications & Must-Haves (Non-Negotiable)
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Direct experience in home care (required)
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Staffing coordination experience strongly preferred
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Prior management of large teams and high patient census
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Strong understanding of coordination operations and case management workflows
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Experience working onsite in a fast-paced healthcare environment
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Ability to step into a senior leadership role with minimal ramp-up
Benefits
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Health insurance
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Paid training and paid orientation
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Paid time off, sick/safe time, floating holidays, and paid company holidays
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NYS disability, paid family leave, and maternity leave
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Commuter benefits
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401(k) with company match
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Life insurance options
Apply Now: nechi@maiplacement.com