Job Description
Job Description
Essential Duties and Responsibilities:
- Follows established policies and procedures for all credit and collection functions ensuring company profitability and minimal risk are achieved for specific company location(s).
- Conducts collection activity on past due accounts to include: placing and receiving customer calls, drafting and mailing delinquency letters, and communicating with customers via email.
- If a customer has an NSF the Collection Manager will back the payment out and collect for the NSF.
- Completes daily tasks of cash drawer balancing, A/R payment application, and prepares and makes bank deposits.
- Assists customers with account reconciliations, provides copies of invoices and account statements or PODs as requested.
- Replies to any incoming trade reference requests.
- Reviews and signs lien waivers.
- Contacts customers for collection purposes, Mid-Month Reminders, EOM Payers (25th) and this can be done via phone or email.
- Acts as a positive contributing team member with Management, Sales staff, and Operations to encourage growth while providing excellent customer service and experience to the customer.
- Escalates issues appropriately when normal collection procedures are ineffective and proactively communicates declining performance in customer accounts.
- Is seen as an expert within their field.
- Will be the backup for Batch Billing and Credit Queue backup when Credit Analyst need assistance