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Collections Analyst

Search Solution Group
locationCharlotte, NC 28208, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job Description

Essential Duties and Responsibilities:

  • Follows established policies and procedures for all credit and collection functions ensuring company profitability and minimal risk are achieved for specific company location(s).
  • Conducts collection activity on past due accounts to include: placing and receiving customer calls, drafting and mailing delinquency letters, and communicating with customers via email.
  • If a customer has an NSF the Collection Manager will back the payment out and collect for the NSF.
  • Completes daily tasks of cash drawer balancing, A/R payment application, and prepares and makes bank deposits.
  • Assists customers with account reconciliations, provides copies of invoices and account statements or PODs as requested.
  • Replies to any incoming trade reference requests.
  • Reviews and signs lien waivers.
  • Contacts customers for collection purposes, Mid-Month Reminders, EOM Payers (25th) and this can be done via phone or email.
  • Acts as a positive contributing team member with Management, Sales staff, and Operations to encourage growth while providing excellent customer service and experience to the customer.
  • Escalates issues appropriately when normal collection procedures are ineffective and proactively communicates declining performance in customer accounts.
  • Is seen as an expert within their field.
  • Will be the backup for Batch Billing and Credit Queue backup when Credit Analyst need assistance
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