Job Description
Job DescriptionBenefits:
- 401(k) matching
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Training & development
Elevate Your Career with a Growing National Cleaning Business
Bilingual Office Manager (Customer Service, and HR Support)
Are you a results-driven leader with a passion for office operations, customer service, and sales? Do you have experience supporting HR functions and thrive in a fast-paced, high-energy environment where you can truly make an impact? If you're ready to take your career to the next level, we want to hear from you!
What We Offer
Comprehensive Training & Support Get the tools you need to thrive and grow
Competitive Salary 85,000 - $100,000 based on experience and performance
Bonus Opportunities Your success will be recognized and rewarded
Work-Life Balance Paid time off and holiday pay
Retirement Benefits IRA plan with company match
Your Role as an Office Manager
As our Office Manager, you will be the driving force behind office efficiency, sales growth, and exceptional customer service. Youll lead a motivated team, secure key business accounts, support HR functions, and ensure smooth day-to-day operations.
Key Responsibilities
Team Leadership & Performance Management
- Recruit, train, and coach sales and office staff to meet and exceed targets
- Set measurable goals, delegate tasks, and provide mentorship and support
- Conduct performance reviews and help team members grow professionally
Operational Excellence
- Work closely with operations to ensure promises made in sales are delivered smoothly
- Oversee data management, customer service workflows, and internal office procedures
- Troubleshoot and resolve challenges that may arise in daily operations
- Act as the key point of contact and decision-maker in the absence of higher management
Customer Experience & Retention
- Promote a customer-first culture by ensuring all concerns, inquiries, and service issues are addressed promptly and professionally
- Take ownership of customer complaints, working to resolve conflicts effectively and ensure a positive outcome for both the client and the company
- Implement and follow a clear escalation process for complex or unresolved issues, ensuring they are handled with care and urgency
- Foster long-term client relationships through consistent follow-ups and excellent service
- Continuously look for ways to enhance the customer journey and satisfaction
Sales Leadership & Business Development
- Assist in Developing and implementing sales strategies to drive revenue and secure recurring corporate accounts
- Assist in building relationships with potential clients
- Assistant in Analyzing sales metrics to improve performance and conversion rates
- Assistant in Coordinating marketing efforts to align with sales goals
HR Support & Administration
As a critical support to the HR team, youll assist with a range of essential human resources tasks, ensuring a smooth employee experience from onboarding to exit. Your responsibilities may include:
- Assisting with recruitment, interviewing, and onboarding new team members
- Handling employee data, including compensation, benefits, time off request and performance tracking
- Responding to employee questions regarding policies, benefits, and procedures
- Delivering feedback from clients and handling disciplinary actions as needed
- Performing reference checks, background screenings, and system data entry (e.g., new hires, terminations, leave of absence)
- Escalating HR matters to senior leadership when appropriate
- Supporting additional administrative tasks as needed
Who You Are
- A proven leader with hands-on with strong office management experience and team management expertise
- A problem solver with strong communication, negotiation, and customer service skills
- Tech-savvy, organized, and efficient at juggling multiple priorities
- Bilingual (English/Spanish) required
- Experience in a service-based industry is a plus
Why Join eMaids?
We're fast-growing, forward-thinking, and focused on excellence. As our Office Manager, youll have the opportunity to shape our continued success, support an incredible team, and make a real difference in your local market.
Ideal Candidate Traits
- Strong interpersonal skills
- Professionalism, discretion, and sound judgment in handling confidential matters
- Ability to lead and collaborate with both team members and senior leadership
- Excellent time management, multitasking, and prioritization abilities
- Self-motivated, proactive, and able to work independently
- Composed under pressure, with a strong sense of ownership and accountability
Ready to make your next move? Apply today and grow with us!