Job Description
Job Description
Overview
The Vice President of Operations will oversee the organization’s day-to-day operations, strategic execution, and resource optimization while driving Globe’s integration into Hard Rock’s ecosystem. This role demands a dynamic leader who can translate strategic objectives into actionable plans, ensure operational excellence, and accelerate revenue growth through licensing, e-commerce, collectibles, and
Responsibilities
Key Responsibilities:
Operational Leadership
- Oversee and manage the Company’s daily operations, ensuring alignment with Globe’s strategic goals and Hard Rock International’s standards.
- Translate the Company’s strategic vision into well-defined, actionable plans and ensure they are effectively communicated and executed across all teams.
- Identify and implement process improvements to enhance productivity, streamline workflows, and reduce operational overhead.
- Oversee allocation of human capital, technology, facilities, and equipment to maximize efficiency and profitability.
- Build and retain a high-performing, cross-functional team aligned with Globe’s operational objectives and Hard Rock International’s policies.
- Motivate, coach, and lead team members—including the Executive Team—to deliver on performance expectations and strategic objectives.
Financial Management & Business Performance
- Partner with the Head of Globe Entertainment and the Board to manage financial performance, including AR/AP, cost analysis, budget forecasting, and variance reporting.
- Prepare detailed forecasts, updates, and KPI dashboards for executive leadership and Board review.
- Identify and implement operational strategies to improve profitability and support sustainable growth.
- Participate directly in licensing, sales, fulfillment, and revenue optimization activities to accelerate new income streams.
Licensing, Sales & Fulfillment Oversight
- Manage Globe’s licensing operations, e-commerce fulfillment, and collectible product pipelines.
- Oversee warehouse operations, including shipping, receiving, inventory, and archival logistics.
- Drive copyright, IP management, and rights-clearance processes to support licensing opportunities.
- Supervise customer service, vendor coordination, and partner relationships to ensure smooth operations.
Compliance, Risk & Governance
- Ensure Globe’s operations comply with federal, state, and local laws, including Nevada corporate regulatory obligations.
- Serve as the State of Nevada Resident Agent and primary point of contact for legal and compliance matters.
- Develop and enforce policies that mitigate legal, financial, and reputational risks.
- Foster a culture of integrity and ethical conduct across all operations.
External Relations & Partnerships
- Manage strategic relationships with partners, vendors, photographers, and licensing clients to unlock growth opportunities.
- Represent Globe in external communications and negotiations, maintaining and enhancing the Company’s brand reputation within the collectibles, media, and entertainment industries.
Key Operational Domains
- Financial Management: AR/AP, budget forecasting, cost analysis, KPI tracking.
- Licensing & E-Commerce: Revenue enablement, copyright/IP management, product pipeline oversight.
- Warehouse & Archive Operations: Shipping, receiving, inventory control, and archival preservation.
- Human Resources: Team leadership, training, retention, performance optimization.
- Regulatory Compliance: Federal, state, and IP law adherence; acts as Nevada Resident Agent.
- Vendor & Partner Relations: Contract negotiation, vendor oversight, and stakeholder engagement.
- Customer Experience: Licensing fulfillment, collectibles delivery, and service quality control.
Qualifications
Required
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- 10+ years of senior leadership experience in media, entertainment, collectibles, or licensing industries.
- Proven success managing complex operational ecosystems, including archive facilities, licensing programs, and multi-channel product distribution.
- Expertise in budgeting, financial forecasting, and KPI-driven decision-making.
- Strong knowledge of copyright, IP licensing, and rights management.
- Demonstrated ability to lead cross-functional teams and drive organizational transformation.
Preferred
- Experience managing operational integration following mergers or acquisitions.
- Familiarity with digital asset management systems, e-commerce platforms, and collectibles fulfillment.
- A passion for music, entertainment, sports, and pop culture aligned with Hard Rock’s global DNA.
Key Performance Indicators (KPIs)
- On-time completion of archive relocation and digital asset integration within budget.
- Year-over-year growth in licensing, e-commerce, and collectible revenues.
- Improved operational efficiency metrics (reduced costs, increased throughput, optimized resource allocation).
- High employee retention and engagement scores.
- Compliance with regulatory, IP, and corporate governance standards.