Job Description
Job Description
Job Description
The Administrative Clerk will provide administrative and clerical support to ensure the efficient operation of the office. This role involves handling a variety of tasks to assist management, employees, and customers by performing office duties such as filing, data entry, copying, scanning, and greeting guests.
Essential Role Functions
- Responsible for answering service inquiries via telephone and internet in a patient, knowledgeable and professional manner.
- Performs outbound telephone calls to existing customers to assist with their order entry.
- Maintains current customer accounts for accuracy.
- Reconcile mainstream account payments and file claims as needed.
- Provides administrative support for external and internal customers such as order entry, sales history, delivery information and other general account inquiries.
- Resolve product or service issues by researching the issue and providing a resolution. Forwards escalated issues to the appropriate manager.
- Assist walk-in customers needing to order product.
- Print invoices daily for all deliveries.
- Call customers for payment approvals using Clover system.
- Post customer payments ACH/Check/cash.
· Other duties as assigned
- High School graduate or GED.
- Strong clerical skills, knowledge of file maintenance and computer navigation skills.
- Intermediate computer knowledge in Microsoft Outlook, Word, Excel & PowerPoint.
- Good interpersonal and communication skills with the ability to communicate with internal and external customers and fellow employees.
- Must be able to multi-task; strong attention to detail with ability to change priorities.
- Bilingual English/Spanish a plus
Schedule
· Days: Monday – Friday
· Hours: 7:30 – 4:00pm