Job Description
Job DescriptionThe Member Service Representative is a vital role within our organization, serving as the primary point of contact for our members. This position is responsible for providing exceptional customer service, resolving inquiries, processing transactions, and educating members about our products and services. The ideal candidate will be a motivated, detail-oriented individual with excellent communication and problem-solving skills, and a passion for helping others. This role requires a strong understanding of [mention specific products or services, e.g., banking procedures, insurance policies, healthcare benefits] and the ability to navigate various computer systems.Key Responsibilities:
- Respond promptly and professionally to member inquiries via phone, email, and in-person.
- Provide accurate and complete information regarding products, services, and account information.
- Process member transactions, including deposits, withdrawals, payments, and transfers.
- Resolve member complaints and issues efficiently and effectively, escalating complex issues as needed.
- Identify and assess member needs to recommend appropriate products and services.
- Educate members on the benefits and features of our offerings.
- Maintain accurate records of member interactions and transactions.
- Adhere to all company policies and procedures, including compliance regulations.
- Proactively identify opportunities to improve the member experience.
- Contribute to a positive and collaborative team environment.
Requirements:
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- 1-2 + years of experience in customer service, preferably
- Excellent communication skills, both verbal and written.
- Strong problem-solving and conflict resolution skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to learn and navigate new computer systems quickly.
- Strong attention to detail and accuracy.
- Ability to maintain a positive and professional demeanor.
Why Join Us?At Titus Steel , we believe that our employees are our greatest asset. We offer a supportive work environment that fosters growth and development. You will have the opportunity to work with a talented team, contribute to meaningful projects, and advance your career.
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