Job Description
Job DescriptionWe are seeking an enthusiastic and motivated individual to join our growing team. Call Center Representatives are responsible for learning and understanding the entire front-end process to ensure successful service for our customers. The Call Center Representative works in a fast-paced environment answering inbound calls and making outbound calls. May be responsible for obtaining, analyzing, and verifying the accuracy of information received by customers. Responsibilities
- Provide quick response times and quality support to our clients via available channels, such as chat, web form, email, phone, or social platform
- Work collaboratively in a team environment to help answer questions, share knowledge, and shadow/reverse shadow with new employees during their onboarding
- Help to maintain documentation, training resources, and internal knowledge materials
Requirements
- Attentive - accurately follows directions
- Friendly - maintains a warm and caring demeanor
- Excellent communicator - communicates clearly and has proper phone etiquette
- Analytical - ability to critically review information and solve problems
- Efficient - effectively prioritizes multiple tasks
Benefits
- Paid time off and paid holidays
- Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA)
- Life Insurance, Disability Insurance and more
- 403(b) Retirement Plan
- Employee Assistance Program and Legal services, as needed
- Lots of Merchant Discounts to improve your purchasing power!
- We are a Public Student Loan Forgiveness (PSLF) qualifier
Range depends on experience. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.