Job Description
Job DescriptionJob Title: Account Coordinator
Location: Alpharetta, GA (Hybrid) Schedule: M-F, 8AM-4:40PM
Pay: $20/hr.
Job Summary:We are seeking an Account Coordinator to support administrative processing, benefit updates, open enrollment activities, and client service inquiries. This role is responsible for maintaining accurate benefit information, preparing client documentation, and coordinating with internal teams to support enrollment and ongoing account operations. The ideal candidate is detail-oriented, highly organized, and experienced in administrative or benefits-related work within a fast-paced environment Essential Job Duties & Responsibilities
- Maintain and update benefit information, non-rated changes, and plan configuration details for client accounts.
- Request and prepare benefit highlight summaries, presentations, and client-facing documentation.
- Research and resolve issues using internal systems and workflows; communicate resolution to the appropriate stakeholders.
- Review, interpret, and summarize information from internal departments in a clear and concise manner for customers and brokers.
- Support open enrollment meetings and occasionally assist with presentations, both onsite and through virtual platforms.
- Route proposals to Account Executives and enter data into databases such as ONYX and other internal systems.
- Prepare benefit highlights, contact sheets, reports, and proposal materials.
- Provide light telephone support and assist with general client inquiries.
- Conduct open enrollment determination reviews and quality checks for accuracy.
- Collaborate cross-functionally to gather missing information and clarify discrepancies.
Qualifications & Requirements
- Strong attention to detail with the ability to interpret, summarize, and verify benefit information accurately.
- Excellent written and verbal communication skills, especially in responding to customer and broker emails.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) with the ability to learn new systems quickly.
- Experience working in insurance, healthcare, dental benefits, or administrative support preferred.
- High school diploma or GED required; 1–2 years of related administrative, benefits, or customer service experience preferred.
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.