Job Description
Job Description
Job Title: Customer Service Administrator/ Order processing Clerk
Duration: 06 Months temp to hire
Location: San Diego CA, 92121
Job Summary
This position is entirely on-site; there is no remote or hybrid availability.
Candidates must have:
o Strong attention to detail
o Strong critical thinking and issue resolution
• First shift hours will be 7-3:30 pm
Skillset Matrix Manager Notes:
Preferred background/prior work experience? Preferred office experience where account management was a focus.
Priority soft skills Communication
Adaptability
Problem-solving skills
Key Requirements and Duties:
The Client Services Associate 1 will report to the Client Services Supervisor and will manage the order workflow and provide customer support in compliance with policies, procedures, and regulations.
Responsibilities:
• Managing entire order process for specific OAEs, and any accounts that are assigned to those OAEs, in Salesforce.com (SFDC). Tasks include, but are not limited to:
o Processing orders in SFDC
o Faxing or calling Ordering Provider when necessary for missing information, clinical discrepancies, specimen issues, etc. and for following up consistently to obtain in a timely manner.
o Faxing specimen requests to pathology and following up regularly to expedite turnaround time (TAT)
o Resolving holds on orders so specimens received can begin testing ASAP.
• Monitoring reports on CS Dashboard to stay on top of workload.
o Open tasks, open order issues, orders that have completed Clinical Review, pending specimens, newly reported orders, QNS results, incoming portal order or registration requests.
• Handling Physician Call Back Requests
o Responsible for forwarding call back requests to the appropriate person (i.e., Pathologist, Medical Science Liaison, Sales) and documenting in SFDC
• Managing Portal Accounts
o Setting up new portal users, managing password resets, and assisting with IT support as needed
• Account management
o Creating new physician contact records as well as medical practice records in SFDC. Must keep accounts updated with current names, addresses, contact info, special notes, etc.
• Follow-Up on QNS Cases
o Proactively contact Pathology for additional material when orders result as QNS or Inappropriate Sample Type
• Incoming Calls/ Emails
o Must be logged into CS Call Queue and be available for incoming calls to main phone line as well as direct line.
• Monitor team email inbox as well as individual email inbox.
Company DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.
Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities
Company Description
Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities