Job Description
Job Title: Senior UX Researcher and Designer
Location: 2 MetroTech - Hybrid Brooklyn,NY,11201
Duration: 12 Months Months
Job Description:
Hybrid: Brooklyn, NY & Remote (3 days in office/2 days remot
e)
Tas
- ks:Execute end-to-end research for high-priority public services, defining challenges and identifying opportunities for evidence-based guided experien
- ce.Collaborate with product manager, digital strategist, analytics and other user researchers to create user research plan, hypotheses and shape user requirements for product developme
- nt.Partner with analytics to synthesize qualitative data with behavioral data, providing a holistic view of user’s experien
- ce.Compile finished, well-documented research findings to deliver meaningful and actionable insights for internal team and stakeholde
- rs.Audit and mature internal user research toolkit, introducing new methodologies that broadens team’s ability to capture user insights and strengthen with our data-driven cultu
- re.Wireframe user journeys based on user research and requireme
ntsMandatory Skills/Experie
- nce8 years experience required in the follow
- ingProven expertise in leading generative (field studies, interviews) and evaluative (usability testing, A/B testing) research and ability to wireframe user journeys based on insig
- htsAbility to translate research hypotheses into actionable research plans using mixed methods and statistically sound analys
- is.Experience recruiting users that align with required demographic and behavioral profil
- es.Expertise of methodologies that prevent over-generalization, sample underrepresentation, and correlation/causation fallaci
- es.Nurture a culture of exploring creative solutions that prioritize the best digital experience for New Yorkers that is informed by strategy, user evidence, analytics and competitive resear
- ch.Inspire cross-departmental partners and colleagues to anchor their work in user centricity, user research methodologies and evidence-based solutioni
ng.Desirable skills/experien
ce:The successful candidate should possess the followi
- ng:Certification in evaluation practice (e.g., The Evaluators’ Institute (TEI)) or equivalent education in qualitative evaluation and research methodolo
- gy.10+ years of experience interpreting complex patterns across qualitative and quantitative data se
- ts.Understanding of statistical principles to evaluate da
- ta.Experience working in cross-disciplinary teams of product, engineer and data experts to deliver products and services that improve user’s experience and organizational goals, on ti
- me.Experience facilitating group synthesis sessions with cross-disciplinary teams (engineering, data, produc
- t).Exemplifies diverse representation and accessibility in research practice and past proje
cts