Tech Sales & Training Specialist

Job Description

Job DescriptionTECHNICAL SALES & TRAINING SPECIALIST
Job Summary:The Technical Sales & Training Specialist will act as liaison between the company sales team and clients/end users, providing information, service, training, and repairs related to purchased equipment, as well as sales and technical training to end users and resellers.Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Acts as liaison to coordinate education, service, and training between the end user of a product and the sales representatives from resellers.
• Works with end users to promote understanding in, operate, and/or diagnose using the use and operation of equipment, including diagnostic capabilities.
• Supports sales team with field activities, both with end users and resellers.
• Answers inquiries and questions from customers (via phone and email) related to ongoing use of products, maintenance requirements, operations, and other related information.
• Travels to locations to train end users and sales reps on equipment.
• Coordinates with the Senior Technical Sales & Training Specialist to ensure delivery of current training curriculum and presentations.
• Coordinates with the Senior Technical Sales & Training Specialist to ensure adequate support of the sales team, clients, end users, and resellers.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong automotive electrical diagnostic skills.
• Strong analytical and problem-solving skills.
• Thorough understanding of equipment, product, industry, and/or services provided to clients.
• Proficient with Microsoft Office Suite or related software as required to prepare reports and logs.
• Bilingual English-Spanish is preferred.

Education and Experience:

• High School Diploma or GED required.
• Vocational or Technical training degree or certificate and 3- 5 years. Prior experience in automotive repair field required; or equivalent combination of education and experience.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at a time.
• Will require frequent travel to both end users and resellers

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