Job Description
Job Description
About Us:
MasterMind Clinic PLLC is a growing, compassionate mental health practice dedicated to providing personalized, evidence-based care. Our team takes pride in creating a warm, welcoming environment where patients feel supported and understood from the moment they walk in the door.
Position Overview:
The Receptionist serves as the first point of contact for patients and visitors and plays a vital role in ensuring a smooth, professional, and caring experience. This role combines administrative excellence with light clinical support, helping our providers deliver high-quality patient care.
Key Responsibilities:
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Greet patients and visitors with professionalism, warmth, and empathy.
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Answer and direct phone calls; respond to voicemails and messages promptly.
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Schedule, confirm, and update patient appointments in the EMR system.
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Check patients in and out, ensuring all required paperwork and questionnaires are completed.
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Weigh in patients and escort them to exam rooms for their appointments.
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Verify insurance information, collect co-pays, and maintain accurate payment records.
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Maintain confidentiality and uphold HIPAA compliance at all times.
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Communicate effectively with providers, clinical staff, and management to ensure smooth patient flow.
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Assist with administrative tasks such as scanning, faxing, and data entry as needed.
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Support the overall efficiency and welcoming atmosphere of the front office.
Qualifications:
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High school diploma or equivalent required; some college or medical office training preferred.
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Previous experience in a healthcare or behavioral health setting is strongly preferred.
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Excellent communication and interpersonal skills.
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Strong attention to detail and ability to handle confidential information responsibly.
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Proficiency with computers, scheduling systems, and Microsoft Office or Google Suite.
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Ability to remain calm and compassionate in stressful situations.
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Comfortable working in both administrative and light clinical support roles.
Schedule:
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Monday through Thursday: 8:00 AM – 5:15 PM
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Friday: 8:00 AM – 12:15 PM
Why Join MasterMind Clinic?
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Supportive, collaborative team environment.
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Opportunities for growth and cross-training within the clinic.
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Meaningful work helping others improve their mental health and overall well-being.