Job Description
Job Description
Position Summary:
The Catering Specialist plays a key role in representing Firehouse Subs by coordinating, preparing, and delivering catering orders with accuracy, timeliness, and exceptional customer service. This role requires strong organizational skills, attention to detail, and a commitment to ensuring that every catering experience reflects the Firehouse Subs standard of quality and hospitality.
Key Responsibilities:
- Greet catering clients in a professional and friendly manner, providing outstanding customer service.
- Accurately take catering orders in person, by phone, or online, ensuring all details (menu items, portions, special requests, delivery instructions, deadlines) are correct.
- Prepare and package catering orders to brand standards for presentation, freshness, and accuracy.
- Coordinate delivery schedules and ensure on-time arrival to customers.
- Safely transport and set up catering orders at designated locations, ensuring professional presentation.
- Maintain knowledge of the Firehouse Subs menu, catering packages, and promotions to upsell and maximize sales.
- Follow all food safety, sanitation, and handling procedures.
- Maintain clean and organized catering prep areas, storage, and delivery vehicle.
- Communicate with management and team members regarding catering timelines, needs, and challenges.
- Marketing and promoting catering services to local businesses, organizations, and events.
Qualifications:
- Previous restaurant, food service, or catering experience preferred.
- Strong customer service and communication skills.
- Valid driver’s license and clean driving record (if delivery is required).
- Ability to lift/carry catering supplies (up to 40 lbs) and stand for extended periods.
- Dependable, punctual, and detail-oriented.
- Flexible availability, including mornings, afternoons, weekends, and some holidays.
- ServSafe: Food Protection Manager Certification (preferred)
Core Competencies:
- Hospitality-driven mindset
- Teamwork and collaboration
- Organization and time management
- Problem-solving under pressure
- Sales and upselling ability
Work Environment:
- Fast-paced restaurant setting
- Combination of in-store preparation and off-site delivery/event setup
- Requires safe food handling practices and adherence to brand standards
Company DescriptionFirehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.
This position is fully accountable for the profitable operation of a Firehouse Subs® Restaurant while adhering to all company guidelines and regulations. Hungry for a new job? Firehouse Subs is growing fast, and we are seeking a positive and energetic leader. We have a Commitment to and Passion for Hearty and Flavorful Food, Heartfelt Service, Public Safety...and hiring the best! Join our team and you’ll become part of a company that’s consistently rated among the best in the field of fast casual restaurants.
Company Description
Firehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.\r\n\r\nThis position is fully accountable for the profitable operation of a Firehouse Subs® Restaurant while adhering to all company guidelines and regulations. Hungry for a new job? Firehouse Subs is growing fast, and we are seeking a positive and energetic leader. We have a Commitment to and Passion for Hearty and Flavorful Food, Heartfelt Service, Public Safety...and hiring the best! Join our team and you’ll become part of a company that’s consistently rated among the best in the field of fast casual restaurants.