Job Description
Job DescriptionCustomer Accounts Specialist
Thomasville, GA l Temp to Perm l $15.91 / HourWe are hiring a Customer Accounts Specialist to be responsible for managing and servicing customer accounts. This includes handling inquiries, updating account information and managing billing. The ideal candidate will possess excellent customer service skills, attention to detail and the ability to manage multiple tasks in a fast-paced environment. Responsibilities
- Operates data entry terminals and software reports, in preparing water, electric, gas, sewer, and refuse billing and all CNS services. Also maintains customer records
- Checks and investigates accounts for any errors that may be in the special report prior to being billed
- Ensures that all final bills are verified, sorted, and distributed. The Final Bill process is completed on a weekly basis and each clerk is assigned on a monthly rotating basis
- Handles the various work orders related to the cycle assigned to keep accounts updated
- Responsible for sending out service orders for verification prior to billing cycle
- Receives billing complaints from utility customers. Handles same and prepares complaint listing for meter verification
- Adds new service customers and closes out any old customers
- Maintains monthly checks and balances with customers set up on budget billing and special contracts
- Assists with Dispatching work orders to service technicians and answer inspection calls
- Communicates with various departments related to customer accounts questions or concerns
- Completes monthly rotated assigned tasks to update special billing reports such as General ledger and Adjustments
- Checks smart list related to the assigned cycle to maintain updated account
- Checks CNS services every day to update customer services in the account to bill correctly
- Cross training to the other departments to understand more about their duties which are related to billing and customer accounts
- Other duties as assigned
Requirements
- Ability to listen to and apply information and instructions
- Ability to organize files and effectively retrieve data
- Ability to read and comprehend written material
- Ability to understand statistical data
- Ability to work independently
- Knowledge of basic grammar resulting in effective written and verbal communication
- Skilled in handling multiple tasks simultaneously
- Skilled in operating a variety of modern office equipment
Location: Thomasville, GAPay Rate: $15.91 / HourSchedule: Monday – Friday 8:00AM – 5:00PM
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