Business Process Improvement Specialist

Job Description

Job DescriptionCompany Description

COMPANY BACKGROUND

TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska.

TVG-Medulla is a rapidly growing organization, realizing 30%+ growth year-over-year, through a combination of both organic and acquisitive growth. As the organization continues to expand and enter new markets, it seeks a strong strategic COO to lead the operations function. Our vision is to inspire and empower people in our communities to heal, live and function better.

Job Description

TVG-Medulla’s Operational Excellence division is seeking a Business Process Improvement Specialist to provide technical, analytical, and change management support for process improvement initiatives. This role is for a self-starter who enjoys a fast-pace and dynamic work. It will require experience in analyzing data to craft meaningful and actionable recommendations for improvement. The role will toggle between synthesizing higher level process bottlenecks with leadership, to creating meaningful automation to tackle detailed activities and processes done manually today. The role will own operationalizing these recommendations through use of tools such as Python and ensuring successful implementation/adoption. They will synthesize KPI data, both to establish benchmarks and analyze progress/trends to justify/validate ROI on operational improvements.

Major Responsibilities:

• Synthesize and support Level 1 and 2 process redesign and concurrently anticipate/create automation of level 4 and 5 processes to support the larger roadmap.
• Establish metrics to measure change management success, track engagement, gather feedback, and continuously improve communications, training, and stakeholder engagement strategies.
• Implement minor & robust change management strategies tailored to multi-site healthcare implementation projects, ensuring seamless organizational adoption.
• Lead the creation and execution of tailored training programs, including virtual and in-person sessions, video modules, and instructional materials, to support end-user adoption and organizational readiness.
• Collaborate with cross-functional teams to ensure alignment and integration of change initiatives across departments.
• Track and analyze change adoption metrics, gathering feedback to improve change strategies and ensure business objectives are met.
• Analyze vast amounts of information to drive data-backed decisions/workstreams and create forward looking demand/capacity models.
• Understand how to balance short-term and long-term tradeoffs.
• Between initiatives, improve clinic-site adoption of existing processes and VSM current state to measure operational resiliency/opportunities.

Qualifications

Minimum Job Requirements

• Proficient skills in spreadsheet, data management, coding – particularly Python, MS Excel, VBA, SQL
• Bachelor’s degree in a business-related field
• At least 2 years of experience in supporting transformational efforts that have resulted in sustained, on-going process improvement.
• Demonstrated project management, process redesign, and analytical skills.
• Demonstrated understanding of business process mapping; application of these principles to solving complex business problems.
• Preferences include Black Belt or Six Sigma certifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

Disclaimer

All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.