Service Manager

Job Description

Job DescriptionDescription:

We're seeking a talented Service Manager to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.

Why join the Transwest Team?

• Exceptional Leadership
• Beautiful, Updated & Clean Environment
• Competitive PTO & Benefits Packages
• Company Training
• Opportunities for Advancement
• Quick & Efficient Interview Process

We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

Essential Duties & Responsibilities:

• Develop, communicate, monitor and enforce effective Service Department processes to ensure best of practices and an Elite Customer experience.
• Maintain relationships with Customers.
• Build and develop a market for Service work.
• Supervise and control workload of Service Technicians.
• Schedule Service work according to priority and maintain an orderly flow of work.
• Advise Customers of necessary repair service including estimates of cost. Also make recommendations to Customers for preventative maintenance.
• Resolve Customer complaint problems pertaining to service and repair.
• Maintain all service tools, equipment and service vehicles. Ensuring they're in good condition.
• Responsible for keeping the shop area clean.
• Responsible for the safety of Service Technicians and maintaining a safe working environment in the shop area and reporting all accidents to Human Resources immediately.
• Make sure all warranty claims are processed and forwarded to the Supplier within the allotted time frame.
• Review all Technician's and Staff's time clock reports and submits them to the Payroll Department in a timely manner.
• Review estimates and actual repair time for quality assurance.
• Complete labor pricing.
• Manage Shop Staff including Administration, Foremen, Service Advisors, Service Writers and Technicians.
• Complete initial and on-going training and support of Department personnel.
• Prepare an annual marketing plan and budget for the Shop.
• Regularly monitor actual performance to plan and determine reasons for variance.
• Call on Fleet Accounts as directed by the Service Director.
• Maintain awareness of current and projected market conditions.
• Develop and implement appropriate strategies and programs as necessary to attain the Dealerships shop objectives.
• Attend training sessions for products serviced by the Company at the Company’s expense.
• Engage Customers and facilitate new and organic growth within defined areas of responsibility which includes completing a defined number of preapproved interactivities or personal visits at a customer’s place of business as directed by the Director prior to the 20th day of each month.
• Develop an annual budget with a relevant strategy and programs to meet Departmental Objectives and P&L requirements.
• Attend and/or complete all assigned Industry Product and Process Training Opportunities.
• Maintain a professional appearance and attitude.
• Additional duties as assigned.

Requirements:

Work Environment & Physical Abilities:

• Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.
• This position may require standing, balancing, bending or stooping for prolonged periods of time.
• This position requires corrected vision and hearing within normal range.
• This position requires the occasional ability to lift and carry items weighing up to 45 lbs.
• Required to perform work inside and outside, in varying weather situations.
• Must be able to operate simple, complex and heavy-duty machinery.

Required Education, Experience, Knowledge & Skills:

• High school diploma or equivalent.
• Valid driver's license and MVR in good standing.
• Excellent written and verbal communication skills.
• Must know Karmak or CDK Dealer Business Systems
• Computer Skills
• Leadership Skills
• Customer Service Skills
• Multitasking Skills
• Conflict Resolution Skills
• Independent Working Skills
• Detail Oriented
• Quick Thinking
• Ability to work any shift if needed.
• Familiarity with all aspects of gas and diesel truck repair and maintenance including; engine repair, transmission repair, drivability and electrical diagnostics, suspension, brake systems, etc.
• Ability to successfully complete a general abilities assessment.
• Ability to pass a post-offer background check, physical and drug screen.

Preferred Education, Experience, Knowledge & Skills:

• 4+ Years of previous experience in a similar role.
• Heavy Duty Truck, Trailer, Truck Equipment and/or Body Shop experience (Diesel Service Departments) is a plus.
• Dealership experience preferred.
• Diesel Engine Technology Certification(s) and/or Education

Job Details:

• Bonus Eligibility: Yes
• Reports To: Service Director
• Shift: 1st
• Closing Date: Open Until Filled