Audiology Operations Coordinator

Job Description

Job DescriptionDescription:

Essential Duties and ResponsibilitiesRevenue Cycle Responsibilities

· Post insurance and patient payments accurately and timely.

· Reconcile payment postings and identify discrepancies.

· Research and resolve payment variances, denials, and underpayments.

· Follow up with insurance carriers regarding unpaid or delayed claims.

· Communicate with billing staff regarding claim status and payment issues.

· Maintain accurate documentation of insurance communications and claim activity.

· Assist with accounts receivable management and aging reports.

· Ensure compliance with insurance regulations and company policies.

Third-Party Payer Responsibilities

· Serve as the primary point of contact for third-party hearing healthcare programs and payers, including TruHearing and other contracted programs.

· Verify eligibility and benefits with third-party payers.

· Register patients in third-party portals and maintain accurate records.

· Submit required documentation and authorizations to third-party administrators.

· Monitor pending authorizations and orders to ensure timely processing.

· Communicate with third-party representatives regarding patient benefits, claims, denials, payment status, and program requirements.

· Resolve payment discrepancies and claim issues with third-party payers.

· Maintain knowledge of third-party program guidelines, reimbursement structures, and workflow requirements.

· Coordinate with audiologists and administrative staff to ensure compliance with third-party payer requirements.

· Track and report third-party activity, outstanding claims, and payment status.

Patient Communication Responsibilities

· Answer incoming phone calls professionally and courteously.

· Monitor, retrieve, and respond to Certified voicemail messages throughout the day.

· Ensure all voicemail messages are addressed promptly and routed appropriately.

· Assist patients with questions regarding appointments, billing, and services.

· Route calls and messages appropriately to staff members.

· Provide excellent customer service and represent Certified in a positive manner.

Marketing Responsibilities

· Coordinate marketing efforts for Certified Hearing Aid & Audiology Associates.

· Assist with community outreach programs, health fairs, and educational events.

· Maintain relationships with physician offices, senior centers, and referral sources.

· Assist with social media, website updates, and promotional materials as directed.

· Track marketing activities and referral sources.

· Support implementation of marketing campaigns designed to increase patient awareness and practice growth.

Administrative Responsibilities

· Maintain accurate records and reports related to assigned duties.

· Assist with special projects as assigned by leadership.

· Attend department meetings and training sessions.

· Maintain confidentiality of patient and business information.

· Perform other duties as assigned.

Requirements:

· High school diploma required; associate or bachelor's degree preferred.

· Minimum of 2 years of medical office, billing, insurance, customer service, or healthcare administrative experience preferred.

· Knowledge of medical insurance, claims processing, and payment posting preferred.

· Strong organizational and time management skills.

· Excellent verbal and written communication skills.

· Proficiency with Microsoft Office and practice management software.

· Ability to multitask and work independently.

· Strong attention to detail and accuracy.