Insurance Verification Representative

Job Description

Job Description

A-Line Staffing is now hiring Representative I in Wilkes-Barre, PA.
The Representative I would be working for a Fortune 500 company and has career growth potential. This would be full-time / 40+ hours per week.

If you are interested in this Representative I position, please contact Sawyer at sbollitier@alinestaffing.com

Representative I Compensation

• The pay for this position is $15.12 per hour
• Benefits are available to full-time employees after 90 days of employment
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Representative I Highlights

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
• The required availability for this position is onsite, Monday–Friday, full-time
• Onsite interviews required; remote work may be considered later based on performance but is not guaranteed
• Public bus access available near site; candidates should confirm schedules

Representative I Responsibilities

• Respond to telephone inquiries and orders from homecare patients and referral sources
• Provide information on equipment, supplies, and services; determine the best method for providing services
• Assist walk-in patients with selection of equipment, supplies, and services
• Process telephone orders by preparing patient paperwork and verifying insurance or other payment methods
• Complete paperwork accurately and efficiently for data entry, accounts receivable, and delivery needs
• Perform data entry and distribute paperwork to appropriate personnel
• Coordinate delivery, set-up, and pick-up of equipment and supplies with appropriate staff
• Maintain accurate patient account files and referral source data
• Resolve patient complaints by identifying problems and coordinating corrective action

Representative I Requirements

• High School Diploma or GED
• Strong customer service and computer skills
• Comfortable with call monitoring and performance tracking
• Attendance is mandatory for the first 6–8 weeks (no pre-scheduled PTO allowed)

Preferred Qualifications

• Knowledge of Medicare, Medicaid, and third-party vendors
• Experience verifying insurance coverage for new and existing clients
• Familiarity with insurance concepts (drug cards, major medical benefits, per diem coverage)
• Knowledge of government and patient assistance programs
• Strong attention to detail, analytical thinking, and problem-solving skills

If you think this Representative I position is a good fit for you, please reach out to me—feel free to call, e-mail, or apply to this posting!