Job Description
Job Description
JOB SUMMARY The Director of Banquet Operations oversees the daily activities of the Banquet Department and staff. Ensures the highest level of service by executing the requirements of events based on catering service standards. Drives customer satisfaction and capitalizes on revenue up-sell opportunities during the Event Phase of a function. Acts as a liaison for the banquet department between Sales, Event Planning, Event Services, Event Technology, and the Banquet Culinary team maintaining open lines of communication to provide guests the highest level of service.
CANDIDATE PROFILE Experience • Varies by size and complexity of propertySkills and Knowledge • Effective sales skills to up-sell products and services• Knowledge of menu planning, food presentation, and banquet and event service operations• Broad understanding of facility management (sanitation, maintenance and operations) • Knowledge of overall hotel operations as they affect department• Knowledge of purchasing, inventory controls, supplies and equipment• Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling• Strong communication skills (verbal, listening, writing)• Effective conflict management skills • Strong customer and associate relation skills• Effective coaching and development skills• Strong organization skills• Ability to use standard software applications and hotel systems• Effective decision making skills• Effective influence skills• Strong problem-solving skills• Good presentation and platform skills• Good training/facilitator skills• Ability to effectively manage labor productivity• Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
Education or Certification• High School Diploma or equivalent required; Bachelor’s Degree preferred
Benefits
- Health Insurance
- Dental and Vision
- Paid Time Off
- 401K
- Parking and Metro Reimbursement
- Travel Perks and Benefits
- Recognition and Rewards
- Growth Opportunities
- Holiday pay
- Free Meals
- Free uniforms
- Free life insurance
- Free short-term disability
- Exclusive Discounts via LifeMart
- …and much more!