Job Description
Job Description
Overview
POSITION SUMMARY:
The incumbent in this position is responsible for implementing a sales action plan for the development of the designated market segments. Prepare proposals and/or contracts to advise prospective customers of meeting space and/or banquet date, space, and rate availability. Compute and quote prices for same with prior approval from VP – F&B and/or Assistant Director – Banquets. Execute Banquet events based on client requests from start to finish, to include staff management, service compliance, and total payment reconciliation.
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice of gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Ensure all property Team Members and supporting departments are aware of, and fulfilling, their designated responsibilities in support of any casino programs or promotions.
- Annual planning process coordination including developing planning calendar, managing the budgeting process, and providing roll-ups and reports on a timely basis.
- Must communicate and comply with company policies, processes, and procedures.
- Continually evaluates each piece of business to ensure maximum revenue is generated.
- Participates in the controlling of costs of goods sold.
- Works closely with the casino and special events department on hotel/casino functions to ensure successful events.
- Maximizes room rental charges for non-food and beverage generated business.
- Communicates all information pertinent to each sales and catering group business.
- Ensures quality of food and service in the Catering Department meets the high standards that have been established.
- Participates in community activities to introduce the Catering Department ensuring proper procedures are followed resulting in efficient operation of each department.
- Promotes positive guest/employee relations.
- Maintains a clean, safe, hazard-free work environment within area of responsibility.
NON-ESSENTIAL JOB FUNCTIONS
- Attend seminars when needed.
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
Bachelor’s degree in Restaurant Management with four (4) to five (5) years of banquet experience.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Prior experience in the Gaming industry preferred.
- Must be twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts.
KNOWLEDGE OF:
- Excellent verbal and written communication and negotiation skills.
- Advanced knowledge of competitive market.
- Must be proficiency in Microsoft, Excel, Word, PowerPoint and Outlook
- Excellent organizational and professional business writing skills required.
- Sales CRM Software and Event Order Management.
ABILITY TO:
- Must be able to deal professionally with senior level executives and their staff.
- Good verbal and written communication skills are a must.
- Must be willing to work a flexible schedule.
- Must have the ability to withstand noisy and smoke-filled environments.
- Ability to perform assigned duties under frequent time pressures in an interruptive environment.