Job Description
Job Description
We are looking for a dedicated Patient Care Coordinator to join our team in Chandler, Arizona. In the Patient Care Coordinator role, you will play a vital part in ensuring patients have a positive experience during the registration process, while adhering to organizational policies. The Patient Care Coordinator is a Contract position that requires excellent customer service skills and attention to detail.
Responsibilities:
• Accurately identify patients and collect comprehensive demographic information.
• Verify insurance coverage, eligibility, and benefits to ensure proper reimbursement.
• Determine patient financial responsibilities and collect payments when applicable.
• Refer patients to financial counseling or specialists for guidance on payment options.
• Provide clear explanations of hospital policies and patient rights to patients and their families.
• Maintain compliance with organizational procedures regarding financial liability resolution.
• Serve as a source of information for patients, addressing questions and concerns related to the registration process.
• Collaborate with other departments to ensure seamless patient registration and satisfaction.
• Utilize knowledge of TRICARE, NIS, and other insurance policies in registration tasks.
• Uphold high standards of customer service throughout all interactions with patients and families.
• Proven experience in customer service, preferably within a healthcare setting.
• Familiarity with patient registration processes and hospital procedures.
• Strong understanding of insurance verification and benefit eligibility.
• Ability to handle financial counseling and explain patient financial responsibilities.
• Knowledge of TRICARE, NIS, and other insurance policies.
• Excellent communication skills to effectively interact with patients and families.
• Attention to detail and accuracy in data collection and documentation.
• Ability to work collaboratively in a fast-paced environment.