Job Description
Job Description
Job Title: Full Time Plumbing Service Dispatcher/CSR
Location: Tampa, FL
Employee Type: Full-Time Non-Exempt
Minimum Experience: 2 Years
Job Description:
Remote / Hybrid Plumbing Dispatcher & Customer Service Representative
Tampa, FL (In-Office + Work From Home Flexibility)
Monday – Friday | 9:00 AM – 5:00 PM
$18–$25/hour (based on experience & performance)
Join a 5-Star Team That Values You
Are you organized, dependable, and great with people? Do you thrive in a fast-paced environment where no two days are the same?
Premium Plumbing is growing, and we’re looking for a motivated Dispatcher / CSR who wants more than just a job—you want a role where you can grow, contribute, and be part of a high-performing team.
Enjoy flexibility with a hybrid work-from-home opportunity after training and proven performance.
What You’ll Do
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Answer incoming calls with professionalism, empathy, and confidence
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Schedule and dispatch technicians efficiently throughout the day
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Adjust appointments in real-time to keep operations running smoothly
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Communicate with technicians, customers, and management clearly and effectively
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Track jobs, audit bookings, and maintain accurate records in ServiceTitan & Schedule Engine
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Follow up with customers to ensure satisfaction and maximize booking opportunities
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Check all lead avenues daily (calls, online inquiries, and booking platforms) to ensure no opportunities are missed
Daily Responsibilities
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Monitor Schedule Engine dashboards and review call activity
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Ensure all eligible calls are properly booked (and recover missed opportunities)
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Follow up on overnight, after-hours, and incomplete calls
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Manage multiple systems at once while maintaining accuracy
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Coordinate technician schedules based on job progress and availability
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Handle emergency calls with urgency and professionalism
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Keep customers informed and confident during any schedule changes
What We’re Looking For
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Dispatching and/or customer service experience (home service industry is a plus)
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Strong communication and organizational skills
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Ability to multitask and stay calm under pressure
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Tech-savvy and comfortable with multiple systems
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Positive attitude and strong problem-solving mindset
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Experience with ServiceTitan is a bonus (not required)
Schedule & Flexibility
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Primary schedule is Monday–Friday, 9:00 AM – 5:00 PM
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Additional hours, including evenings and weekends, may be available for those seeking extra hours or expanded schedules
Why You’ll Love Working Here
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Competitive pay with room to grow based on performance
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Health, dental, and vision insurance
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401(k) with company match
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Paid time off + holidays
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Work-from-home flexibility (hybrid role after training)
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Supportive, team-oriented culture
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Clear path for advancement
Ready to Join a Company That Values Excellence?
If you’re looking for stability, growth, and a team that truly supports you—apply today and become part of Premium Plumbing’s success story.
Compensation details: 18-25 Hourly Wage
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