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Customer Service Representative

Virtual Doorman
locationJacksonville, FL 32216, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job Description

We are seeking a dynamic operator to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you.

Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Provide accurate information about products and services
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints in a professional manner
- Upsell products and services to increase revenue
- Conduct outbound calling campaigns to engage with customers
- Perform data entry tasks accurately and efficiently
- Analyze customer feedback to improve service quality

Skills:
- Strong sales skills
- Excellent phone etiquette
- Multilingual abilities are a plus
- Experience with upselling techniques
- Effective communication skills
- Proficient in outbound calling practices
- Accurate data entry skills
- Ability to analyze customer needs and provide solutions

Join our team and enjoy competitive compensation and a supportive work environment. If you are a motivated individual with a passion for customer service, apply now!

Note: This is a paid position. Schedule listed below:

Monday - 1pm-9pm

Tuesday - 1pm-9pm

Wednesday & Thursday - Off

Friday, Saturday & Sunday - 3pm-11pm

Company DescriptionFast-paced environment with a positive team looking to expand their Operations Center with top quality individuals!

Company Description

Fast-paced environment with a positive team looking to expand their Operations Center with top quality individuals!

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