Job Description
Job DescriptionWe are looking for a dependable Office Services Assosiste (Repro & Mail) to support daily document production, mail handling, and related back-office operations for a client site. This is a Contract position suited for someone who enjoys working in a fast-paced, accuracy-focused environment and takes pride in service and organization. The person in this role will help keep copy, mail, scanning, and support services running smoothly while maintaining a high standard of client care and confidentiality.
Responsibilities:
• Manage incoming office service requests by reviewing job details, confirming instructions, and recording work through established tracking methods.
• Complete reprographics, scanning, digital document handling, intake, and mailroom tasks in accordance with site procedures and service expectations.
• Organize assignments by deadline and workflow priority to ensure materials are processed, finished, and delivered on time.
• Communicate promptly with clients, team members, and supervisors regarding request status, timing concerns, or service issues that may affect completion.
• Inspect finished work for accuracy and presentation, and perform quality checks on output to maintain consistent service standards.
• Troubleshoot routine copier, printer, and mail equipment issues, and escalate more complex problems when needed.
• Restock paper, toner, and other production supplies while using materials responsibly and maintaining operational readiness.
• Handle confidential records and sensitive information with discretion and in compliance with company and client policies.
• Support additional front-of-house or office services activities, such as reception, hospitality, or audio/visual assistance, based on site needs.
• Move boxes, mail, and production materials as required, including lifting items up to 50 pounds, and provide overtime support when business demands increase.• High school diploma or equivalent required.
• At least 1 year of experience in office services, copy/mail operations, or a similar support role, preferably within a legal, financial, or large corporate setting.
• Working knowledge of back-office procedures, including document reproduction, scanning, mail distribution, and service request tracking.
• Strong customer service and communication skills with the ability to work effectively with clients and colleagues from diverse backgrounds.
• Excellent organizational skills, close attention to detail, and the ability to manage multiple deadlines in a fast-paced environment.
• Ability to exercise sound judgment, solve routine problems independently, and recognize when issues should be escalated.
• Comfortable handling sensitive or confidential documents while following workplace policies and security expectations.
• Ability to work flexible shifts and overtime as needed in an environment that may support extended operating hours.