Job Description
Job Description
Luxury goods retailer seeks a Receptionist to field and direct all incoming calls, manage office supply inventory and distribution throughout the store, and provide general administrative assistance to office and floor staff as needed. The right candidate will enjoy being challenged to grow and thrive in fast-paced environments with evolving projects that can change on a day-to-day basis. Excellent communication skills, including problem-solving and conflict resolution in a customer service setting, are integral to success in this position. Flexibility, humility and compassion are also essential to this role.
Responsibilities
- Answer and direct all incoming public inquiries via phone
- Manage the store’s email account for general inquiries and administrative correspondence
- Monitor the flow of office supplies in and out of the administrative office
- Provide correct information regarding our products, inventory and procedures as appropriate to inquiring customers
- Liaise with outside vendors to ensure timely delivery of custom supplies
- Support the Executive Office as well as Sales Associates with administrative support including answering and sending emails and phone calls
Qualifications
- Desire to be a warm, welcoming first point of contact for customers
- Demonstrated success in a high-call volume environment
- Exceptional customer service skills
- Fluent in Microsoft Office suite
- Capable of handling sensitive information discreetly
- Spanish fluency desired
- Other languages a plus but not required