Client Relations Representative

Job Description

Job DescriptionDescription:

***This position is not remote or hybrid***

Overview:

Greenawalt Roofing Company is seeking a dedicated Client Relations Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. Customer Care is a top priority at our company. So are our employees! This position offers the opportunity to work in a dynamic and collaborative environment.

Responsibilities:

• Handle inbound and outbound calls with our clients professionally and efficiently
• Assists with client inquiries, orders, and issue resolution
• Maintain accurate records of customer interactions, project details and communications using our CRM system and communication tracking software
• Utilize phone etiquette skills to communicate effectively with clients
• Collaborate with team members to analyze client needs and provide appropriate solutions
• Ensure all client interactions are positive, informative, and leave clients feeling valued and heard
• Assist in coordinating roofing projects from start to finish, proactively keeping clients informed and managing timelines efficiently
• Complete clerical and administrative tasks as required
• Conduct post-project follow-ups to ensure customer satisfaction
• Acts as back up to the Front Desk Coordinator for all incoming calls

Pay Rate - $18-$19/hr plus monthly performance incentives

Benefits:

• Health Insurance (through Capital Blue Cross)
• Dental Insurance
• Vision Insurance
• Health Savings Account (with QHDHP policy only)
• 401K
• Paid Time Off
• Company Holidays

Requirements:

Requirements:

• Being a team player who is reliable and enjoys a collaborative work environment
• Previous experience in a customer service position or a related field
• Proficient in data entry and analysis
• Strong computer and technology skills
• Capability to work independently and as part of a team
• Be a proactive problem solver
• Experience with outbound calling is a plus