Warehouse Operations Manager

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North Arlington, NJ 07031, USA

Published: 6/14/2022

Full Time

Job Description

Operations Manager – Fashion Footwear Fulfillment (D2C & B2B)

Location:

North Arlington, NJ

Overview:

A fast-paced footwear distribution company is seeking a highly motivated and hands-on Operations Manager to lead and oversee day-to-day pick/pack and shipping operations for both direct-to-consumer (D2C) and business-to-business (B2B) e-commerce fulfillment. This role is a key leadership position responsible for managing inbound and outbound logistics (UPS, DHL), team leadership, and driving warehouse efficiency and accuracy.

Key Responsibilities:

1. Warehouse & Fulfillment Operations

Lead and manage all aspects of pick, pack, and ship operations for footwear products.
Oversee inbound receiving, inventory putaway, and outbound shipping to ensure timely and accurate order fulfillment.
Coordinate with carriers including UPS and DHL to optimize daily shipping workflows and on-time delivery metrics.
Ensure compliance with customer routing guides and shipping SLAs across D2C and B2B channels.

2. Team Leadership

Directly supervise a warehouse team including pickers, packers, and shipping/receiving staff.
Provide clear direction, training, coaching, and performance management.
Foster a safety-first, quality-driven, and team-oriented culture on the warehouse floor.

3. Process Improvement & KPIs

Monitor and optimize operational KPIs (order accuracy, pick rate, shipment on-time %, etc.).
Implement lean practices to reduce errors, minimize waste, and improve throughput.
Collaborate with leadership on process improvements and systems integration (e.g., WMS, e-commerce platforms).

4. Inventory & Systems

Work closely with inventory control to ensure stock accuracy and availability.
Maintain accurate documentation and data integrity in the warehouse management system (WMS).
Troubleshoot inventory discrepancies and coordinate cycle counts or adjustments as needed.

5. Customer-Focused Execution

Partner with customer service and sales to resolve fulfillment issues or special order handling.
Ensure high standards of packaging, labeling, and presentation in line with brand requirements.

Qualifications:

3–7 years of warehouse or fulfillment center management experience, preferably in footwear, apparel, or consumer goods.
Strong background in e-commerce operations, including both D2C and B2B fulfillment.
Experience working with UPS, DHL, and other small parcel carriers.
Demonstrated success leading teams in a hands-on, fast-paced environment.
Proficiency with WMS systems, barcode scanning, and inventory systems.
Strong problem-solving, organizational, and communication skills.
Bilingual (English/Spanish) a plus.

Work Environment:

On-site, active warehouse role requiring physical presence and leadership on the floor.
Must be comfortable walking, standing, lifting, and engaging in daily operations.

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