Job Description
Job Description
We are looking for a customer service associate to join our team! This position involves accurately and efficiently recording customer orders into a company's database or system, handling customer inquiries, resolving order-related issues, and maintaining order information. Key responsibilities include data entry, communication with customers, warehouse and sales teams, managing order modifications, verifying order details like pricing, and ensuring smooth order processing from entry to fulfillment. Strong customer service skills, attention to detail, organization, and computer proficiency are essential for this fast-paced role.
Key Responsibilities
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Order Processing:
Enter, update, and maintain customer and order information in a timely and accurate manner within the company's database or order management system.
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Customer Communication:
Respond to customer inquiries by phone or email, resolve order discrepancies, and provide information on orders, products, and services.
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Data Accuracy:
Verify order details, such as product numbers, pricing, and customer information, to ensure precision and prevent errors.
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Order Modifications:
Manage customer requests for order changes, such as modifications or return authorizations, and process them accordingly.
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Problem Resolution:
Address and resolve issues related to orders, including shipping errors or unfulfilled orders, by working with relevant departments.
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Documentation:
Create accurate spreadsheets, prepare shipping documents, and generate reports for management as needed.
Required Skills and Qualifications
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Customer Service Skills:
Excellent communication, interpersonal, and problem-solving skills to interact effectively with customers and internal teams.
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Data Entry and Computer Proficiency:
High degree of accuracy in data entry, speed, and comfort with computer systems, databases, and relevant software.
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Organizational Skills:
Strong organizational and time-management abilities to handle multiple tasks, manage priorities, and work effectively in a fast-paced environment.
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Attention to Detail:
Meticulous attention to detail is crucial for ensuring the accuracy of order information.
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Adaptability:
Flexibility to adjust schedules and learn new systems or processes as business needs change.
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Teamwork:
Ability to work both independently and collaboratively as part of a team.
Company DescriptionARRK Enterprises is a wholesale distribution/manufacturing company. We service medical, food service, janitorial and grocery customers with products.
Company Description
ARRK Enterprises is a wholesale distribution/manufacturing company. We service medical, food service, janitorial and grocery customers with products.