Job Description
Job DescriptionCompany Description
About Us
At Beloform, we specialize in creating high-end architectural and interior design solutions for modern living and working spaces. With a strong presence in the design industry, we focus on innovative aesthetics, quality craftsmanship, and client-centered service. Our New York City office is a fast-paced, professional environment where creativity meets precision and our team plays a key role in delivering excellence to every visitor and client.
Job Description
Job Description
We are seeking a Call Center Representative to join our growing team in New York City. This role is responsible for handling incoming and outgoing customer interactions with professionalism and care. The ideal candidate will be proactive, organized, and customer-focused with strong communication skills and the ability to resolve inquiries efficiently.
Responsibilities
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Answer inbound calls and respond to customer inquiries in a professional manner
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Provide accurate information regarding products, services, and company policies
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Resolve customer complaints or escalate issues when necessary
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Maintain customer records by updating account information in our system
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Meet individual and team performance targets
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Follow communication scripts and call center protocols
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Collaborate with colleagues and supervisors to improve processes and service quality
Qualifications
Qualifications
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High school diploma or equivalent required; associate degree preferred
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Previous experience in a call center or customer service environment is a plus
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Excellent verbal and written communication skills
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Strong active listening and problem-solving abilities
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Ability to multitask and manage time effectively in a fast-paced environment
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Proficiency with computers and customer management systems
Additional Information
Benefits
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Competitive salary ($47,000 - $54,000 annually)
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Opportunities for career growth and professional development
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Comprehensive training and ongoing support
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Health, dental, and vision insurance options
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Paid time off and holidays
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A dynamic, team-oriented workplace