Commercial Print & Digital Production Customer Service Representative

Job Description

Job Description

We specialize in high-volume commercial printing across traditional offset, digital, and Print-On-Demand platforms. Our Variable Data capabilities support personalized marketing, political communications, training materials, and customized on-demand products.

We are seeking an experienced Print Customer Service Representative with proven project-management ability to support our sales staff and manage complex commercial printing projects from intake through delivery. This position will report directly to the Production Manager. You will be working with a team that values accuracy, speed, and disciplined adherence to internal procedures. This role requires someone who understands the pace, precision, and technical demands of offset, digital, and variable-data production, not a call-center CSR, but a true manufacturing partner.

If you thrive in a fast-moving production environment, communicate effectively, and can manage dozens of active jobs without losing details, you will excel here.

• Serve as the primary internal contact for sales staff and clients regarding all job specifications, schedules, and production requirements.
• Ensure all job details are accurately captured and maintained in Monarch.
• Coordinate with Scheduling, Production, Prepress, Digital, and Docutech teams to keep jobs moving and resolve issues quickly.
• Manage soft-proof and hard-proof workflows using established internal procedures (Docutech, Indigo, Variable Data).
• Track jobs throughout the plant, verify status, and escalate delays immediately.
• Communicate with outside vendors to confirm commitments and timelines.
• Prepare quote requests for estimating and follow through to ensure accuracy.
• Review and prepare billing information to ensure complete and correct job costing.
• Attention to detail and excellent communication skills are non-negotiable.

Salary

$60k+ Salary commensurate with proven experience

Benefits

We offer a comprehensive and competitive benefits package, including:

• Medical, dental, and vision insurance

• Employer subsidized premiums

• Health reimbursement arrangement (HRA) & flexible spending account (FSA) options

• Company paid life insurance with AD&D

• Company paid STD & LTD

• 401(k) with employer profit sharing

• Generous paid time off (PTO)

• 11 Paid holidays

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