Specialist, Operations - Seattle, Washington (remote eligible)
Job Description
Job Description
As a Specialist, Operations you play a critical role in the everyday success of the organization. In this administrative business operations role, you will have indirect responsibility for leading and supporting fulfillment teams, providing customer support, and designing efficient and effect routes. You will need to remain calm under pressure, utilize professional judgement, and practice excellent communication to achieve the desired outcomes of this role.
Job Responsibilities
Fulfillment Support
- Order intake processing to include:
- Order entry into order management system (OMS)
- Date confirmations
- Note entry
- Parts / tools / accessory procurement and validation for future orders
- Permitting and licensing requirement actions
• Routing to include:
- Designing routes to meet customer experience and financial expectations
- Resource assignment and route communication
- Capacity and market setup review and subsequent action
- Product availability review and communication
- Real time route monitoring and communication
- Connect directly with fulfillment resources to advise, support, and solve situations that arise
Customer Support
- Inbound and outbound customer communication via email, phone, and chat to include:
- Job site readiness confirmations
- Reschedule requests
- Escalations and damage claim resolution
- Route progress / impact updates
Operations and Analytics
- Prepare and present business updates on market-level performance
- Produce insights used to drive growth, cost reduction, and overall performance management
- Perform root cause analysis by deconstructing customer experiences
- Validate and action on vendor and customer invoicing
- Complete audits of order details and job completion resulting in improved accuracy and revenue
Benefits:
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), 401(k) match, life insurance, paid holidays and PTO, disability, and career development opportunities.
About Allegro Home Delivery:
We are a fast-growing nationwide logistics and transportation company with a focus in the middle and final mile home delivery market. Our methodology is taking ownership of the product from origination until it is in the customer’s home. Retailers, distributors, and manufacturers rely on us to orchestrate the fastest deliveries, with the most comprehensive in-home experience.
AllegroHome Delivery provides equal employment opportunities to all employees andapplicants for employment and prohibits discrimination and harassment of anytype without regard to race, color, religion, age, sex, national origin,disability status, genetics, protected veteran status, sexual orientation,gender identity or expression, or any other characteristic protected byfederal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.