Job Description
Job Description
The Cohere Beauty Customer Success Manager (CSM) supports the execution of customer product development programs, partnering closely with Department Leads and cross-functional teams to deliver projects from concept through commercialization. This role manages timelines and coordinates internal stakeholders and customer communication for beauty and personal care programs.
The CSM plays a key role in keeping projects on track, ensuring accurate documentation, and proactively identifying risks, while developing strong project management and customer-facing skills.
This is an Omaha, Nebraska-based role.
Responsibilities
Customer Experience & Relationship Support
- Support day-to-day communication with customers, ensuring timely responses and follow-ups.
- Help maintain positive customer relationships through organization and reliability
- Escalate risks or concerns to the Department Lead proactively
Project Coordination & Support
- Manage project timelines, deliverables, and documentation
- Create and maintain project plans and trackers
- Translate customer requests into internal tasks and next steps
- Lead customer meetings and capture notes, actions, and follow-ups
Cross-Functional Coordination
- Coordinate with internal teams (R&D, Packaging, Supply Chain, Quality, Production) to track progress
- Follow up on key milestones and ensure updates are reflected in project systems
- Identify delays or risks and communicate them to the Team Lead
Retail & Launch Readiness Support
- Tracking key milestones tied to retailer timelines and launch dates
- Support documentation related to customer-requested compliance, labeling, and specifications
Forecasting & Planning Support
- Maintain project data accuracy in internal systems
- Update timelines, forecasts, and scope changes
Performance & Reporting
- Track KPIs (timeliness, sample status, milestone completion)
- Prepare internal and customer-facing updates
Perform other duties as assigned
Minimum Education & Experience
- Bachelor’s degree or equivalent experience preferred
- 2-4 years of experience in project coordination, account support, or operations
- Experience in manufacturing, Consumer Packaged Goods (CPG), or supply chain environments preferred
Knowledge, Skills & Abilities
- Strong organizational and time management skills
- Ability to manage multiple tasks and deadlines
- Clear and professional communication skills
- Detail-oriented with strong follow-through
- Proficiency in Microsoft Office and project tracking tools (Monday.com, Smartsheet, MS Project, a plus)
- Willingness to learn cross-functional processes in manufacturing
- Ability to maintain regular and predictable attendance
Travel & Working Conditions
- Primarily Office environment – climate-controlled
- Hybrid work arrangements may be considered
- Travel requirements up to 10 - 15 % annually
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