Job Description
Frank Darling is an online female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We’ve been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.
We have an immediate, on-site opening for Sales Support in our San Francisco Studio. The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional with strong interpersonal skills that thrives in a fast-paced, hands-on environment.
Key Duties and Responsibilities:
Customer Facing:
- Facilitate pick-ups and drop-offs
- Field walk-ins if no sales designer is available
- Opening and answering door
- Greeting customers
- Offering beverage and seating customers
- Contacting late-appointments
- Rescheduling appointments
- Fielding phone calls
Showroom Organization
- Manage packaging supplies, office supplies, and snacks
- Manage showroom music
- Manage the local inbox on chat platform
- Keep showroom clean and organized
- Creating repair/resize/remake job envelopes
- Creating envelopes for selected stones after appointments
Operations
- Open and set up studio each morning
- Handle all inbound and outbound diamond shipments
- Manage long term memo inventory
- Manage sample jewelry inventory
- Printing and bag assembly
- Main liaison for Gemology Team team for shipments
- Pick up and drop off packages from Fedex as needed
- Liaison with Client Care Team regarding last minute pick ups / last minute ships
- Partnering with Manager to handle any extraneous tasks
- Communicate with building manager to resolve issues
Requirements and Experience:
- Strong knowledge of fine jewelry styles and trends
- A keen eye for detail and a high level of empathy and professionalism
- Ability to work proactively and think creatively to solve problems as they arise
- Solid organizational skills
- Ability to multitask and juggle many client requests at once
- 1 or more years of jewelry experience preferred
- Extremely detail oriented
- Ability to read diamond laser inscriptions using jeweler’s loupe
- Excellent communication skills
- Technologically adept
- Able to lift up to 15 pounds ~ when required
- Access to personal vehicle to make daily trips to ship centers to drop off/pick up shipments: current driver’s license, motor vehicle safety inspection certificate, and proof of insurance required
Job Details:
Full time on site role located in San Francisco
Office hours are 9AM to 5PM
Available schedules: Tuesday - Saturday
Benefits
- Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month!
- 401k. Optional 401k program.
- Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal oriented team members to recharge
- Pre-Tax Commuter Benefits.
- Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.