Events Staffing Manager

Job Description

Job Description

DESTINATION DC, There is Only One DC--There is Only One You.

Bring your uniqueness to our team!

Position SummaryReports to: Vice President of Convention Services

The Events Staffing Manager is responsible for the selling, marketing, and management of Destination DC's Registration and Temporary Event Staffing Services. A key responsibility of you in this role is to recruit, train, and retain a strong and reliable database of events staffing. You also provide administrative and logistical support to the event "Redcoat" staffing team, including ensuring that staff have the technology, tools, and resources necessary to perform their assignments successfully.

As our Events Staffing Manager, you will manage the Event Staffing Associate and oversee all aspects of staff supervision, scheduling, training, customer relations, policy development, and operational quality. You will serve as the primary liaison between meeting planners, events "Redcoats" staff, internal departments, and external partners to ensure best-in-class service delivery across all meetings, conferences, and events

A day in the life of an Event Staffing Manager may include.

1. Prospects for new business opportunities where Registration and Temporary Staffing Services will benefit clients based on annual budget/goal estimate
2. Communicates effectively and professionally with meeting planners to determine registration and staffing needs ensuring exceptional service and client management
3. Prepare proposals, bidding on both long-term and short-term business, monitoring definite and lost business
4. Attends Convention Center pre-event for all citywide clients using registration and temporary staffing services; post events when requested by Vice President of Convention Services
5. Schedules Redcoats for work assignments and distributes schedules
6. Process and approve Redcoat timesheets and prepares the Payroll Reports bi-weekly to be submitted to accounting for processing
7. Generate and review billing reports to be submitted to accounting to processing

Your Essential Duties and Responsibilities (include the following, but are not limited to)

1. Drive departmental growth by proactively identifying and prospecting new business opportunities for registration and temporary staffing services to consistently meet or exceed annual revenue targets and budget goals
2. Fosters relationships with hotel service managers and destination management companies
3. Works with Marketing department to create and edit staffing related collateral for distribution to clients
4. Track and update monthly and quarterly revenue reports
5. Management and supervision of the Events Staffing Associate
6. Coordinates the annual appreciation event for registration staff and annual update meeting
7. Meets bi-annually with Redcoat Supervisors to determine issues requiring improvement.
8. Schedule Restaurant Concierge Desk attendants, dependent on citywide requests from Convention Services Manager
9. Develops, updates and enforces staffing SOPS, as well as works with Human Resources to maintain Destination DC's policies and procedures in the Redcoat Handbook
10. Work closely with area restaurant managers to gather deals and collateral for the Restaurant Desk, including updating restaurant map
11. Manage relationships with meeting planners and other clients to ensure expectations are fulfilled
12. Other duties as assigned by the Vice President of Convention Services

What You Bring: Experience, Competencies & Education

1. A minimum of 3 years in event services, convention management, hospitality or workforce staffing operations. Deep understanding of how citywide conventions and registration desks operate within a major metropolitan market.
2. Extensive experience in high-volume recruitment, onboarding, and supervision of temporary or part-time staff. You must demonstrate the ability to maintain a reliable "talent bench" and manage complex shift scheduling for large-scale events. Designing comprehensive training programs and maintaining rigorous quality control to ensure an elite level of customer service.
3. Proven ability to act as the primary liaison for meeting planners and stakeholders. You must be comfortable managing expectations, resolving on-site conflicts, and delivering "best-in-class" customer service.
4. Experience in the "selling" side of services, including prospecting for new business, drafting formal proposals/bids, and working toward annual budget goals and revenue targets.
5. Strong proficiency in processing bi-weekly payroll, managing timesheets, and generating billing reports. Accuracy in tracking revenue and working with finance departments to resolve invoice discrepancies is non-negotiable.
6. Exceptional professional verbal and written communication skills. The ability to collaborate across departments (Marketing, Finance, HR) and build external partnerships with hotels and restaurants.
7. (Preferred) bachelor's degree in hospitality, Business, or a related field. Mastery of CRM systems (e.g., Simpleview), registration software, and advanced Excel for data and financial reporting.
8. (Preferred) professional designations. Deep knowledge of the Washington, D.C. hospitality landscape, including the Walter E. Washington Convention Center and local hotel positioning.
9. (Preferred) Professional Certification such as Certified Staffing Professional (CSP), Certified Temporary Staffing Specialist (CTSS), Certified Staffing Associate (ASA-CSA), or Professional in Human Resources (PHR)

Your Measure of Success: Accountabilities & Measures

Weekly status reports are required of all team members. Formal performance reviews are conducted twice per year and as needed gauging qualitative performance against identified goals.

To Apply: Submit cover letter, resume to https://www.washington.org/careers

DESTINATION DC IS AN EQUAL OPPORTUNITY EMPLOYER

We welcome all to apply and are committed to retaining, hiring, developing, and promoting diverse talent. We recognize and celebrate cultural differences within our organization by establishing opportunities for education and allyship. Please reach out to us if you need accommodations with an application.

About Destination DC

Destination DC, the lead destination marketing organization for the nation's capital, is a private, non-profit membership organization of nearly 1,000 businesses committed to marketing the area as a premier global convention, tourism, and special events destination with a special emphasis on the arts, cultural and historic communities. www.washington.org