Job Description
FinTech Operations Analyst
Position Overview
Classification Code
Exempt
Reports To
Vice President of Financial Services
Pay Grade
Level 2
Effective Date
May 2024
Location
Remote
About Nexben
Nexben stands at the cutting edge of the fintech industry, reshaping the landscape of health and wealth benefits. With a dedication to simplifying complex processes, we empower individuals to take control of their financial destinies. Join us in our mission of creating a better world through technological empowerment and community inclusivity.
Role Overview
The FinTech Operations Analyst role is a unique and valued component of our comprehensive service to our business partners, carrier partners, agents, their clients, and associations/chambers. The primary objective of this role is to carry out all required financial services tasks on Nexben’s platforms, providing effective customer service. This role will be expected to remain flexible in the type of financial service work they undertake as our business and customer needs change and grow. In today’s business and customer landscape, the operations analyst will be responsible for resolving all concerns, issues, and discrepancies that might occur as both Nexben and its customers conduct their work on the platform. They will also consistently interact with clients and carriers to minimize customer concerns/issues.
Key Responsibilities:
- Act as an access point for business partner product and service inquiries.
- Demonstrate experience and ability to work in a fast-paced environment and meet deadlines despite frequent interruptions.
- Demonstrate strong organizational skills and the ability to prioritize work assignments to meet all customer needs and team service objectives.
- Demonstrate the ability to handle large service requests accurately and efficiently with close attention to detail.
- Follow up and resolve inquiries and issues under our service standards.
- Maintain customer relationships and information; assist team members as needed and aid in other areas to allow the customer connection to grow.
- Maintain detailed files and records for documentation.
- Manage incoming inquiries, provide a prompt solution or problem solve, and follow up with a resolution based on our quality standards.
- Partner with carriers to assist internal and external customers with inquiries and urgent issues.
- Provide professional, courteous, and proactive service and communications.
- Reconcile balances to ensure proper payments have been received and tendered; investigate and resolve anomalies, including executing refunds to various parties and maintaining supporting documentation.
- Resolve account discrepancies for carriers and employers/employees.
- Sustain a current and thorough knowledge of all aspects of business partner processes, procedures, and systems.
- Understand when to use available resources, systems, and contacts internally and externally.
- Willingness to work with a variety of software systems and programs. Proactively engage with partners through phone, email, video calls, etc.
Qualifications:
- Bachelor’s degree in business administration, Finance, or a related field from an accredited institution preferred.
- Three to five years of financial operations experience preferred, including:
- Account/bank reconciliation
- ACH operations/money movement
- Billing
- Case Management
- Collections
- Financial audits
- This position does not require travel.
Join the Nexben team and contribute to our transformative journey in the fintech industry. We believe in technology's potential, the community's strength, and your ability to make a significant difference.
About Us
Welcome to Nexben: Where We Make Lives Better
At Nexben, we're in the business of making people's lives better. We believe in technology's transformative power when harnessed to enhance your health and wealth decisions. With a focus on people and their everyday experiences, we're here to challenge the status quo and reshape the landscape of health benefits. Our mission is clear: we're changing lives, whether it's for your neighbors, coworkers, or even the person you chat with at the grocery store.
What We Do
At Nexben, we simplify the complex so you can focus on what truly matters. Our cutting-edge financial technology empowers individuals to take control of their finances and expand their freedom of choice. With our simple, effective, accessible administrative and payment solutions, you can make wise financial decisions and live fully.
Culture and Community
We believe that we're better together. Nexben thrives on a culture that we are immensely proud of. Our strength comes from the diversity and talent of our people, who can be their authentic selves in an environment that champions equity and inclusivity. We listen attentively, constantly educate ourselves, and actively engage with others.
Leading the Way in Fintech
Nexben stands at the forefront of the fintech revolution in the benefits industry. Our financial technology solutions empower people to take control of their financial destinies, offering them unparalleled freedom of choice. Our administration and payment engine is a game-changer, facilitating seamless distribution and reconciliation of payments among all stakeholders. We've transformed the benefits landscape from a one-to-one transaction model to Nexben's groundbreaking many-to-many solution.
In everything we do, Nexben is committed to helping you lead a better life, whether it's through financial empowerment or building a more inclusive community. Join us on this journey, and let's make the world a better place together.
Additional Information
Click the position title for an overview of the position. The entire job description will be under attachments if one is available.
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Benefits
- Earn a competitive salary plus a benefit package.
- Medical, dental, and vision insurance
- 401K retirement with matching funds
- Personal Time Off and holiday pay
Essential Job Functions
Essential functions, according to the Americans with Disabilities Act, may include any of the duties, knowledge, and skills outlined in this job description. This list is illustrative and is not a comprehensive listing of employees’ functions and duties in this position. Employees must be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function.
Non-Discrimination
Nexben will not discriminate against anyone based on race, sex, sexual orientation, gender, gender identity and expression, height, weight, color, religion, national origin, age, marital status, pregnancy, disability, or veteran status. We are an Equal Opportunity Employer.
Americans with Disabilities Act accommodations
Assistance with the application process may be requested through a People Operations Team Member at 616.765.2177.
Colorado Equal Pay Transparency Rule
The salary range is displayed in compliance with the Colorado Equal Pay for Work Act. This range is an estimate based on potential employee qualifications, operational needs, and other considerations permitted by law.