Job Description
Role and Responsibilities
- Inspire EPIC experiences between team members and patients by creating an atmosphere of patient value and a sense of community.
- Effectively coordinate and control our guest flow at the door by enthusiastically greeting arrivals, assisting with virtual tablets for check-in and providing a warm farewell to our departing patients
- Effectively communicate with patients and team members about walk-in’s, schedule changes, or other patient facing situations on-site.
- Take a proactive approach to troubleshooting patient questions, concerns, or issues by escalating to the correct responsible party including but not limited to the office manager, physician, billing department etc.
- Preform all opening and closing duties inside the lobby and front desk area including filing necessary paperwork, printing patient demographics and schedules, keeping the lobby clean, and charging virtual tablets
- Manually check in patients who are not able or choose not to check-in virtually
Qualifications and Education Requirements
- 1+ year previous experience in customer service is required
- Must be patient focused and determined to provide an EPIC first impression
- Must be organized with the ability to multi-task and prioritize
- Strong verbal communication required
- 1+ year experience with computer navigation or be a quick learned with technology
Preferred Skills
- High school diploma or equivalent
- Previous experience working in a medical office setting
Additional Notes
- Might be required to travel to any of our current locations to help periodically.
Background checks are required for this role..
To Learn more about EPIC Health Systems please visit www.epichs.org