Bartender

Job Description

Core Job Responsibilities:

The Bartender expedites guest drink orders by mixing, preparing and serving alcoholic/non-alcoholic drinks. The Bartender markets the restaurant, lounge and other services to guests while focusing on the development of a personal clientele list. This position performs in a public relations capacity when promoting the company. The ideal candidate works in an efficient and professional manner while maintaining a positive attitude while delivering superior guest service at all times.

We believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador– It is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Primary Job Duties: – Includes, but is not limited to:

• Greet, interact, entertain and serve guests courteously and in a timely manner with an upbeat attitude.
• Anticipate guest needs and respond to all guest inquiries, requests, directions and information.
• Answer questions about our food, beverages and other company functions and services. Inform guests of specials and menu changes.
• Recognize and cultivate regular guests and repeat business.
• Maintain line of sight/atmosphere control by circulating through your work area throughout your shift.
• Report any incidents of theft, vandalism or violations to management.
• Respond to guest concerns/complaints regarding service or beverages and correct errors or resolve complaints.
• Obtain food and beverage orders from guests; organize and prioritize service per appropriate service sequence to ensure that orders/special requests are correct and properly presented.
• Up-sell and suggestively sell menu items, specials and beverages.
• Follow drink recipes when dispensing drinks.
• Garnish beverages as needed per company standards and recipes.
• Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated; monitor disruptive guests and promptly notify management.
• Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner.
• Comply with all safety and health department procedures and all state and federal liquor laws.
• Responsible for accurately checking guest identification and following all other responsible vending guidelines.
• Keep bar top, service station and work areas clean, organized and free of dirty glasses, dirty ashtrays, trash, etc. throughout shift including cleaning all spills immediately.
• Ensure daily/nightly/weekly and opening/running/closing duties are completed.
• Maintain opening, running and closing service equipment par, product and supply par.
• Record and report any equipment failure and/or safety hazards to a manager immediately.
• Ensure that all tables and chairs are clean and set up correctly.
• Ensure proper rotation of all liquor, beer, wine and consumable items.
• Maintain company safety and sanitation standards.
• Safely transport service items, dishes and glassware from storage areas to back-of-house or bar/service station to kitchen for washing. Polish and wash glassware throughout your shift.
• Prepare and process guest checks and payments by cash, credit card, venue comps and all other tender types through POS terminal functions.
• Responsible to ensure accurate accounting of all bar monies and independent banking procedures.
• Assist in the development of promotional plans in order to increase business levels and sales.
• Pose for pictures as requested by management, appear in uniform or designated (logo) apparel for promotional activities at or away from venue. Participate in marketing, publicity or media materials.
• Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising by performing model/presenter tasks.
• Assist in developing restaurant database through networking and completing data cards.
• Building and establishing a personal clientele.
• Participate in weekly marketing requirements.
• Maintain social platforms as indicated by management; post events, communications and participate in marketing campaigns via social media.
• Ability to submit guests to the venues guest list, table reservations and focus on the development of personal clientele list.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications:

Required:

• At least two years’ experience in a high-volume restaurant, nightclub or similar field.
• Ability to lift using proper lifting techniques.
• Employ with safe alcohol service, sanitation and safety protocol.
• Strong knowledge of spirits, wine, champagne, beer and mixed cocktails.
• Previous experience modeling and beverage presentation.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 21 years of age.

Preferred:

• Working knowledge of POS systems (Micros, UrVenue, etc.)
• Previous experience working in a day club, nightclub, lounge or similar field.
• Previous experience in mixology.
• Previous experience working in a large, luxury resort setting.