Job Description
DISPATCHER
JOB GROUPING: 5-552A
LOCATION: Chicago JOB STATUS: Non-exempt/Seasonal
DEPARTMENT: Harbors
JOB SUMMARY
Using radio device and/or other communication methods coordinates the pick- up and delivery of patrons using Tender Services.
DUTIES AND RESPONSIBILITIES
- Coordinates communication, pick-up and delivery of patrons to and from boats
at Monroe Harbor. Process and prioritize incoming calls.
- Contacts appropriate emergency personnel and agencies when required.
- Collects certain fees as required, processes cash/credit card transactions using point of
Sale System.
- May performs close outs as needed.
- May be required to perform other related job duties.
QUALIFICATIONS
TRAINING AND EXPERIENCE:
Previous boating experience helpful. 2 years of experience in the field or in related area. FCC Radio License helpful.
EDUCATION:
High School Diploma or equivalent, or evidence of current enrollment.
SKILLS AND ABILITIES
Ability to communicate clearly and professionally using a radio and/or other communication devices. Ability to multi-task in a very busy environment. Ability to respond to and coordinate dispatch requests via radio and to walk-up customers. Ability to assess needs of customer and respond in a decisive professional manner. Ability to operate POS system and to accurately count change. Basic math computation skills. Ability to work varied hours/days, including nights, weekends and holidays as required.
WAGE RATE PER APPENDIX B3
6/16