Job Description
Our Healthcare partner in Jackson needs a full-time Patient Service Representative to add to their team!
1st Shift: 8:00 AM – 5:00 PM | Monday – Friday
Starting wage is $15/hour
Full-time, temporary to permanent positions in Jackson, MI.
Essential Duties for the Patient Service Representative:
- Greets patients in a welcoming professional manner, utilizing excellent customer service skills at all times.
- Data entry
- Distributes forms to patients with necessary explanation and collects forms from patients ensuring proper completion.
- Accepts and processes all payments (both current and previous balance due) and balances all payments collected daily to ensure all money is accounted for and completes the end-of-day process to balance the electronic cash drawer.
- Maintains cash box during each shift to ensure all cash-box money is accounted for.
- Schedules patient appointments.
- Schedules any STAT tests ordered by the provider.
- Consistently and accurately utilizes department scheduling guidelines.
- Complete daily model of care steps (i.e. robust reminder calls, raking the schedule, etc.).
- Participates in patient outreach.
- Other activities that assist with the coordination of patient care, i.e. verbal review of patient instructions, orders, referrals, treatment plan estimate, and prior authorizations as well as necessary follow-up to complete these requests.
- Conforms with and abides by all regulations, policies, work practices, and instructions.
- Provides administrative support to clinical staff.
Requirements for the Patient Service Representative:
- Minimum of High School Diploma
- Previous medical office experience preferred
- Knowledge of medical insurance rules preferred
- Experience using an electronic medical record preferred
- Ability to work effectively and independently within their work area, staying on task.
- Demonstrates understanding and appreciation for diversity for CFH patients and CFH employees.
- Routine testing/training on various job-related skills and competencies.
- Excellent communication skills, both written and verbal.
- Ability to communicate in a friendly, helpful manner with all patients and co-workers.
- Excellent computer skills.
- Pushing patients in wheelchairs.
Apply now or call us at (517) 787-6150 for more information!