Job Description
Join the First Bank team as our Receptionist. As a Receptionist you will be responsible for greeting and directing walk-in customers in a friendly, professional manner and answering in-coming calls. You will also provide administrative support to other departments.
This is a part time position with a schedule of Monday through Friday from 12:30pm to 5pm and occasionally Saturdays from 9am to noon (about 7 per year).
Duties include:
Customer Service:
- Greeting customers and answering phone calls, directing them to the appropriate staff.
- Sending out welcome or informational letters to customers who have opened new or additional accounts or signed up for specific services.
- Sending greeting cards to customers and employees on milestone life events.
- Reviewing newspapers obituaries, if any customers have passed submitting a change of status form to update their status to deceased.
- Mailing account change information notices to customers turning relevant ages.
- Checking the bank's voicemail, faxes, and emails regularly throughout the day and forwarding them to appropriate staff, if needed.
- Providing walk in customers with envelopes or items their banker has arranged for them to pick up.
- Scanning batches of non-customer information for Transaction Bankers.
- Sending out annual notice of privacy to all customers.
Loan Servicing Support:
- Keeping track of and depositing CD interest checks from other banks daily.
- Scanning batches brought to the bank in a timely manner.
- Occasionally sending out letters for lenders.
Other:
- Assisting marketing department with social media and other duties.
- Opening and sorting mail.
- Transcribing recordings from lenders.
- Creating and printing UPS labels, providing receipt to requestor if needed.
- Ensuring high-quality customer service is provided to both internal and external customers.
- Other duties as assigned.
To be best prepared for this position, a minimum of 1 year of customer service experience and a high school diploma or equivalent is needed. However, a 2-year degree in business administration or related field is preferred. Having the ability to communicate effectively with others in person, by phone or written means is a must. In addition, the ability to interact with others in a welcoming and professional manner and remain calm and focused even with constant interruptions is needed. Confidentiality in handing customer information and proficiency with Microsoft Suite are also needed skills.
First Bank is committed to our employees and customers. We believe our employees are our greatest resource and are fortunate to have quality employees who dedicate their time and effort to making First Bank a leader in our banking communities.
Apply online today!
EOE, including disability/vets