Assistant Warranty Administration Manager

Job Description

Salary:

Building WPC

• Analyzes problems, identifies trends, and develops strategies to maximize claim process.
• Recommends improvements for the department.
• Creates, delivers and presents well- organized work.
• Demonstrates self–awareness and commitment to requesting and providing feedback and coaching.
• Manages the workload and productivity of front-line warranty processors.
• Ensures that all warranty processors are adhering to client expectations as communicated in the sales set up sheets.
• Organizes dealer coverage during administrators’ time off.

Building Knowledge and Expertise

• Assists with manufacturer audits.
• Assists with internal administrator audits.
• Assists documenting process.
• Draws conclusions or recognizes issues based on analysis and research.
• Generates ideas and approaches to improve work processes and addresses problems.
• Develops training programs for front line team members specific to the vehicle lines they will be servicing.
• Demonstrates understanding of team concerns and issues, and assists with resolutions.
• Demonstrates understanding of alternate viewpoints.

Building Clients

• Works new account clean ups when needed.
• Begins to network internally and/or externally to build contacts and relationships.
• Responds appropriately to challenges and ambiguity.
• Generates ideas and approaches to improve or solves client needs.
• Position works closely with the Managers to ensure that all clients are on-boarded correctly, and that claims are processed correctly within 24-hours of receipt.
• On-boards new client dealers to WPC’s policies and procedures.
• Gathers all logins and information required for warranty processors to begin servicing clients.
• Participates in a semi-annual customer service call to proactively seek opportunities to improve customer service.

Building Teams

• Provides technical information and assistance to employees as needed.
• Assists to train warranty processing team members.
• On-boards and trains warranty processing team members.
• Conduct performance reviews and provide feedback to Administrators as needed to ensure a timely and smooth claims processing service is delivered to clients.
• Coaches and develops their team.
• Semi-monthly review and approval of staff’s hours in BambooHR to ensure administrator accurately reporting time worked for metrics and to ensure the administrator is maintaining proper work life balance.
• Demonstrates the ability to work effectively with a diverse workforce.

remote work