Job Description
Duties and Responsibilities:
- Greet patients and guests in a friendly, enthusiastic manner
- Answer phones and take messages
- Schedule appointments and provide information about services offered
- Check patients in and out, collect payments, prepare charts, and answer questions about services
- Confirm patient appointments two (2) business days prior to the patients appointments.
- Complete insurance verifications two (2) business days prior to all patients visits to determine coverage and benefit limits and link insurance in Dental Software, as directed by office manager. Ensure pre-authorizations are received prior to appointments, if required.
- Complete check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the signed routing slip that the general dentist has submitted.
- File patient charts on a daily basis.
- Participate in morning huddle, chart review and all routine office meetings as necessary.
- Participate in monthly checklist activities as assigned.
- Stock and organize office space
- Maintain an orderly check-in/out area
- Stock supply room
- Maintain confidentiality of all information provided to patients
- Keep front desk neat, orderly, and clean at all times.
- Perform other duties as assigned by management
Knowledge, Skills, and Abilities
- Basic clerical and administrative skills.
- Excellent customer service skills with professional and courteous phone etiquette.
- Basic knowledge of insurance and dental terminology helpful.
- Working knowledge of Internet Explorer and Microsoft Word required; knowledge of Microsoft Excel preferred.
- Experience with dental software preferred.
- Strong organizational skills with the ability to multi-task.
We are looking for a team player who is reliable, punctual, organized, and personable. We offer competitive pay, insurance, 401K, PTO, paid holidays, paid time off, Paid Bonus.