Job Description
The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Front Desk Customer Service
- Ensures that guests and members are warmly greeted and promptly assisted
- Ensures incoming calls are answered in a professional and efficient manner
- Ensures proper member check-in procedures are followed
- Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
- Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
- Immediately reports or escalates to management any unsafe conditions or emergency situations
Club Operations and Administration
- Keeps front desk and lobby neat and clean at all times
- Monitors retail goals and ensures club is on track to meet and exceed assigned goals
- Calls all past due members with Front Desk Representatives regarding late dues and down payments
- Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club
REQUIRED QUALIFICATIONS:
Knowledge, skills & abilities:
- Must be energetic and possess a very friendly, outgoing personality and positive attitude
- Possess strong interpersonal and communication skills, including telephone etiquette
- Possess a strong customer service focus, diplomacy and professionalism
- Understands and follows oral and written instructions.
- Able to multi-task and perform tasks with accuracy and attention to detail
Minimum certifications/educational level:
- High school diploma or GED required
- Current CPR/AED certification