Program Manager

Job Description

POSITION PURPOSEThe Re-Entry Program Manager is a key member of Goodwill of Delaware & Delaware County’s Workforce Development team. The incumbent supports all aspects of the development, implementation, and monitoring of the Work A Day, Earn A Pay Program (WADEAP), a re-entry program, geared towards an outcome of competitive employment.

Work A Day, Earn A Pay (WADEAP) is a collaboration between Goodwill and the Delaware Department of Transportation in support of the Governor’s #KeepDELitterFree initiative. This is an opportunity for those who have faced employment barriers to access well-paid work.

This position serves as a member of the Quality Team.Location: Wilmington, DeSchedule: Monday - Friday 7am to 3:30pmRate of Pay: $25 an hour
ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Ensures that the WADEAP program and services are administered in compliance with funder and contract regulations.
• Ensures that participants follow all Goodwill policies and procedures and adhere to safety standards.
• Ensures maximum security and protection of company assets, including vehicle leases, and participant privacy.
• Assesses, manages and maintains data quality for the WADEAP program.
• Maintains records in the Workforce Development database system in accordance with organizational policy and procedure.
• Prepares, finalizes, and submits accurate and timely reports or updates to internal and external stakeholders.
• Supports the delivery of essential skills training to program participants that support capacity building and workforce integration.
• Formulates program and service-related goals, objectives, operating policies, and priorities to ensure consistency with departmental standard operating procedures.
• Achieves exceptional program outcomes based on established quality standards.
• Provides recommendations to the Vice President, Workforce Development, regarding systems, workflow, and process improvements.
• Gathers and analyzes data to evaluate projects. Measures project performance using appropriate systems, tools, and techniques.
• Networks and fosters positive working relationships with internal and external stakeholders.
• Works to advance the organization’s mission and achieve departmental goals for persons served, placed, and trained.
• Assists the organization in maintaining compliance with appropriate standards and federal, state, and local regulations.
• Serves as an advocate for participants to ensure their needs and interests are at the core of WADEAP services.
• Attends conferences, workshops, trainings, and meetings, as required and appropriate.
• Performs other duties as assigned.

EDUCATION/EXPERIENCEBachelor’s degree in a human services or related field. At least 3 years of workforce development experience. Supervisory experience is required. An equivalent combination of education and experience may be considered.SKILLS/ABILITIES

• Demonstrated computer skills including proficiency with Microsoft Office Suite software programs or comparable software
• Demonstrated ability to engage participants in training activities
• Strong verbal and written communication skills, including editing and presentation skills
• Excellent interpersonal and customer service skills, including the ability to interact collaboratively with a diverse constituent population
• Demonstrated crisis management, including risk assessment and critical thinking skills
• Ability and willingness to work independently and in a team environment
• Strong attention to detail and proactive approach to problem-solving
• Strong organizational skills, including the ability to multi-task and adapt to changing priorities
• Demonstrated ability to handle challenging situations with sensitivity and diplomacy

WORKING CONDITIONSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate.INTENT AND FUNCTION OF POSITION DESCRIPTIONPosition descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County maintains its status as an at-will employer.